Jobs in Milano, Itália

Job title: Customer Journey Expert – Squad Current Account

Job title esterna: Current Account Product Expert

Reports to: Product Lead Current Account

As a Current Account Product Expert you will take full end-to-end ownership of the development, optimization, and lifecycle management of the Current Account product and its related services. Your mission is to deliver distinctive customer experience while ensuring profitability and efficient cost management across the entire value chain.

You will work into the Retail Current Account Squad supporting the development and execution of product propositions and commercial initiatives, aimed both at acquiring new customers and enhancing product adoption and usage among existing ones. A key part of your role will be to differentiate the offering through target audience segmentation, addressing specific needs of groups such as young people, mass market, and other strategic segments.

• Support commercial activities and go-to-market strategies to drive acquisition and usage.
• Contribute to the design and execution of differentiated propositions based on customer segmentation.
• Define and deliver business requirements, assess impacted processes, and support test scenario creation to meet income and volume targets.
• Monitor product performance, regulatory developments, market trends, and competitor benchmarks to ensure a compelling and compliant customer proposition.
• Analyze and define business process flows, drafting functional documentation based on stakeholder input and data analysis.
• Collaborate on product lifecycle management, including performance tracking, marketing initiatives, and innovation strategies.

• Bachelor\'s or Master’s degree in Economics, Management, Engineering, or related fields.
• Minimum of 5 years of experience in banking or financial services, preferably in Product Management or Current Account.
• Deep understanding of the Current Account market, including innovation trends, regulatory landscape, and competitive positioning.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent communication and stakeholder management abilities.
• Experience in digital onboarding and user experience design principles.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Proven ability to collaborate effectively in cross-functional and cross-team settings.

Full Time

Permanent

Milan (hybrid)

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future. #doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it. Do you think you are "a step ahead"? Apply now!

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Super flexible smart working
• Competitive base salaries and performance based bonuses
• Diverse cultures & Innovative mindsets
• International Environment
• Commitment to sustainability
• Lots of training development opportunities to help you grow
• Lots of moments dedicated to physical and mental well-being
• A special day off when it is your birthday: we call it #doyourbirthday!
• And of course we can’t forget: free water & coffee at the office!

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.
• Check the sender’s email carefully: legitimate communication will always come from: @ing.com and/or @myworkday.com
• No payments or banking details will ever be requested. If someone asks for this information, it’s a scam.

If you suspect suspicious activity, report it immediately. Your safety matters to us.