Jobs in Genova, Italy
Italian-Speaking Premium Customer Support Specialist
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Job summary
A leading recruitment agency is seeking a customer service representative in Florence, Italy. Key responsibilities include delivering exceptional service and managing customer feedback. Ideal candidates will have excellent Italian and strong English communication skills, as well as prior experience in customer service, preferably with luxury brands. Competitive monthly salary and relocation support offered.
Benefits
Qualifications
- Previous experience in customer service, ideally in a premium or luxury brand.
- Ability to handle sensitive cases.
Responsibilities
- Deliver exceptional customer service.
- Perform troubleshooting.
- Call, collect and analyze customer feedback.
- Escalate cases when necessary and follow up to guarantee customer satisfaction.
- Manage customers and support them with a premium experience.
- Collaborate with internal teams to resolve cases quickly and efficiently.
- Consistently meet performance targets and quality standards.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.