F&D Hostess

Hilton Worldwide, Inc.; Roma; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

A global hospitality leader seeks an F&D Hostess for their Rome location. As part of the team, you will ensure guests feel welcomed and assist with their needs to guarantee a high level of satisfaction. The ideal candidate will possess excellent communication skills, be committed to exceptional customer service, and have the flexibility to adapt to various situations. Previous experience in the Food and Drinks department is desirable but not mandatory, and a degree in a relevant area is a plus.

Competenze

• Excellent oral and written communication skills.
• Strong commitment to customer service excellence.
• Flexibility to adapt to various work situations.

Mansioni

• Manage guest queries in a friendly and timely manner.
• Ensure thorough knowledge of menu and products.
• Adhere to Hilton Grooming standards and practices.

Conoscenze

Good communication skills

High levels of customer service

Flexibility in work situations

Ability to work independently and in teams

Formazione

Degree in relevant area

Descrizione del lavoro

Overview

An F&D Hostess is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

Work Locations

Aleph Rome - Curio Via di San Basilio, 15 Rome 187

Responsibilities

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• Has a good knowledge of the restaurant\'s sitting arrangements
• Comply with hotel security, fire regulations and all health and safety legislation

Qualifications

• Good communication skills (oral and Written)
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

Desirable / Additional capabilities

• Degree in relevant area
• Experience in Food and Drinks department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

Hilton Employer Information

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!