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Front Office Shift Leaderrooms Controller Sheraton Milan San Siro
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CONTABILE PART TIME APPARTENENTE ALLE CATEGORIE PROTETTE (L. 68/99)
Adhr
Front Office Shift Leaderrooms Controller Sheraton Milan San Siro
Job summary
A leading hotel chain in Milan is seeking a Front Office Supervisor to manage front office functions. The role includes supervising staff, ensuring guest satisfaction, and maintaining quality standards. Ideal candidates have a high school diploma or GED, two years of related experience, and are fluent in English and Italian. This full-time position offers an opportunity to work in a dynamic environment.
Qualifications
- Two years of experience in guest services reception or a related professional area.
- Previous experience in a supervisory role is required.
Responsibilities
- Manage front office functions and supervise staff.
- Ensure compliance with procedures and guest satisfaction.
- Handle complaints and manage staffing levels.
Skills
Education
As Front Office Supervisor the successful candidate will be responsible for managing front office functions and supervising staff on a shift basis. The front office areas include Reception and Back Office staff and any concierge staff; in particular the successful candidate will supervise room allocation based on occupancy and guest requests. The candidate will work with the department manager and employees to ensure compliance with procedures and guest satisfaction.
High school diploma or GED and / or two-year degree from an accredited university; two years of experience in guest services reception or a related professional area.
Previous experience in the role and a fluent knowledge of both English and Italian are required.
- Perform check-in / check-out procedures guest management and related accounting.
- Provide support to guests based on their requests.
- Manage daily operations ensuring quality standards and meeting customer expectations on a daily basis.
- Handle complaints resolve disputes and resolve grievances and conflicts.
- Oversee staffing levels to ensure that customer service operational needs and financial goals are met.
- Provide operational support to the team.
- Interact with customers to obtain feedback on product quality service levels and overall satisfaction.
- Train staff and monitor adherence to all credit policies and procedures to reduce bad debt and discounts.
- Ensure that company policies are followed and that daily operations are completed according to standard operating procedures and local operating procedures (SOPs and LSOPs).
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
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Full-Time
Customer Service
years
1
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.