Work In Portugal - Customer Care/Italian Market (Remote Job With Accomodation)!)

Cross Border Talents; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is seeking an Italian-speaking Customer Support Representative to work remotely in Portugal. This role involves responding to customer inquiries via various channels and maintaining accurate records using CRM tools. The offering includes a competitive salary of up to €1,000 per month plus bonuses, relocation support, and accommodation options. Enjoy a multicultural lifestyle and career growth opportunities in a sunny, international work environment.

Servizi

Relocation Support

Accommodation option

22 vacation days per year

Competenze

• Fluent in Italian, both spoken and written.
• Experience in customer service, preferably in a remote setting.

Mansioni

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle support tickets related to general queries, refunds, or incomplete services.
• Call users to speed up case resolution.
• Conduct outbound calls to promote products and support customer success.

Conoscenze

Italian language proficiency

Customer service skills

Communication skills

Problem-solving

Strumenti

CRM tools

Descrizione del lavoro

Want to Relocate to Portugal?

We are looking for Italian -speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position : Customer Support Representative

Location : Remote in Portugal

Market : Italian -Speaking

Your Main Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary : Up to1,000 +performance & complexity bonus gross / monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option :

Studio apartment in a company shared building for up to 12 months

Rent : 280 / month , all utilities included (deducted from payslip)

Working Conditions

• 40 hours / week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!