Tour Expert - On board position

JR Italy; Genova; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global cruise company in Italy is looking for a Tour Expert. In this role, you'll leverage your sales experience to propose exciting tour packages and enhance guest experiences. The ideal candidate has a background in tourism or languages, speaks multiple languages, and excels in communication and problem-solving. Join us for remarkable adventures and professional growth, with full-time, fixed-term employment available.

Servizi

Travel arrangements

Onboard meals

Accommodation

Exclusive discounts for crew

Gym and crew facilities

Competenze

• Secondary school diploma in Tourism or Languages; bachelor's preferred.
• Proven track in Sales; experience as a Tour Operator a plus.
• Master English and Italian; fluent in German or French.
• Good command of a fourth language among Spanish, Portuguese, or Chinese.
• Proficient in MS Office.

Mansioni

• Achieve revenue targets and ensure guest satisfaction.
• Propose tour packages and assist guests on excursions.
• Establish and maintain strong relationships with guests.
• Oversee organization of excursions and transfers.
• Report guest needs and interests for new products.

Conoscenze

Sales experience

Problem-solving orientation

Teamwork

Language proficiency in English

Language proficiency in Italian

Fluent in German or French

Proficiency in Spanish, Portuguese, or Chinese

Formazione

Secondary school diploma in Tourism or Languages

Bachelor’s degree in relevant field

Strumenti

MS Office

Descrizione del lavoro

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READY TO DISCOVER AN OCEAN OF OPPORTUNITIES?

Embark on this journey with us and experience our world on board.

Who we are: Ahoy, global community! With 17.000 professionals from +70 countries, we're a tight-knit crew that celebrates uniqueness. Our ship is fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that reflects the world we explore.

Tour Expert

Your life on board: As a Tour Expert, you’ll be the driving force behind achieving revenue targets and ensuring guest satisfaction. You’ll propose enticing tour packages during the cruise and assist guests on local excursions, all while adhering to the company’s safety standards. Your expertise will help create unforgettable experiences for our guests!

• You’ll establish, develop, and maintain strong relationships with guests both on board and during tours, driving new business by selling package tours in line with budgeted targets.

• You’ll identify and suggest new opportunities to maximize revenues in the tour area, always looking for innovative ways to enhance the guest experience.

• You’ll oversee the organization of excursions and transfers, from start to finish, including back-office activities and preparation of all support materials (tickets, stickers, maps), following the Tour Manager’s guidelines.

• You’ll report to the Tour Manager about guests’ needs, interests, and opportunities for new products and services, ensuring we meet guest needs and boost company revenues.

Getting Things Right:

• You’ll actively listen to guest complaints regarding sales and excursions, informing the Tour Manager to find the best solution or ensuring other departments are promptly notified.

• You’ll occasionally provide language translations during excursions, ensuring guests receive excellent language services throughout their tours.

Safety First:

• You’ll keep a close eye on guest activities during excursions, ensuring they comply with service standards and safety procedures.

• You’ll provide immediate support to any injured guests on tours, ensuring they receive the necessary care in line with company procedures and guidelines.

• You’ll actively contribute to a work environment that promotes a strong safety culture, dynamically following and supporting all safety policies and procedures.

What makes you unique:

• You have a Secondary school diploma in Tourism or Languages (bachelor’s degree is highly appreciated)

• You have a proven track in Sales (experience as a Tour Operator represents a plus)

• You master English and Italian language

• You speak fluently a language among German and French

• You have a good command in a fourth language among Spanish, Portuguese, Chinese

• You are proficient in MS Office package

• You are problem-solving and team-work oriented

Why Costa:

Welcome to a world of extraordinary adventures as a Costa crew member! We're thrilled to have you on board and are dedicated to your personal and professional growth. We've got you covered with travel arrangements, onboard meals, and accommodation. During your free time, dive into our fantastic crew facilities, like the gym, crew beach, crew bar. Enjoy exclusive discounts and perks when on board and let your family and friends visit you.

Inclusion & Belonging:

Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.

At Costa, inclusion fuels innovation and excellence and unites us in delivering unforgettable experiences to our guests and our people.

Contract type: fixed-term, full-time

Estimated time to cover the position: 1 month

Time required to submit the application: approximately 3 minutes

CV Format: PDF, Word or Image format in English or Italian (max 1.5 MB)

E-mail/contact of the recruiting team (Not for submitting applications):[emailprotected]

Further information: visit our dedicated section FAQs - Costa Crociere Careers

Bring your ambitions to life. Join us and discover our ocean of possibilities!