Sr Manager, Business Operations

PayPal; Lombardia; Ibrido; EUR 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

A leading online payment platform is seeking a Senior Manager of Business Operations in Italy to drive strategic initiatives and ensure operational efficiency. This role requires strong leadership and the ability to coordinate between various teams. The ideal candidate has over 12 years of experience and a Bachelor's degree, with a focus on complex problem resolution. An inclusive hybrid work model is offered, alongside competitive benefits.

Servizi

Flexible work environment

Employee stock options

Health and life insurance

Competenze

• Minimum of 12 years of relevant work experience.
• 8+ years in senior business operations or general management roles.
• Fluent English required.

Mansioni

• Lead complex projects to optimize operational processes.
• Drive global process improvements within the organization.
• Collaborate with Legal and Compliance to ensure regulatory adherence.

Conoscenze

Leadership

Complex problem resolution

Data analysis

Strategic thinking

Stakeholder communication

Formazione

Bachelor's degree or equivalent experience

Strumenti

Tableau

Salesforce

Looker

Descrizione del lavoro

Essential Responsibilities

• Lead complex projects of diverse scope to optimize operational processes.
• Participate in complex problem resolution and determine methods and procedures for new assignments.
• Drive global process improvements within the organization.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Influence the quality, efficiency, and effectiveness of business processes.
• Utilize internal and external data to provide actionable insights for business growth.

Minimum Qualifications

• Minimum of 12 years of relevant work experience and a Bachelor\'s degree or equivalent experience.

Preferred Qualification

Role Overview

We are looking for a strategic and collaborative Senior Manager of Business Operations to lead the business operations functions of our growing business in Southern Europe (Italy, France and Iberia). This is a high-impact leadership role responsible for ensuring our operating model functions effectively, enabling the business to scale with confidence and clarity. You will act as a key partner to the Market Lead, supporting the execution of strategy and serving as a trusted advisor to translate vision into operational delivery. You will work across commercial and operational teams to ensure alignment, support execution, and turn insights into action to drive performance and growth.

Key Responsibilities

• Insights-Driven Decision Making - Leverage data and business intelligence to drive informed decisions, identify risks and opportunities, and support executive-level planning.
• Strategic Support for Commercial Execution - Partner with segment leads across Enterprise, SMB and Consumer to provide insights and support, enabling growth, market responsiveness, and improved customer experience.
• Performance Management - Define and leverage key metrics to monitor performance, identify issues, and support outcome-driven decision making across each business line (merchant and consumer).
• Lead Operating Rhythms - Own and lead the operating rhythms of the market, including operating reviews and performance reviews. Ensure consistency, insight, and accountability across all review cadences.
• Cross-functional Alignment - Drive strong collaboration between Product, Marketing, Finance, Analytics and Revenue Operations functions to ensure alignment and operational execution of GTM initiatives.
• Operational Risk & Compliance - Collaborate with Legal, Compliance, and Risk to ensure adherence to regulatory frameworks (BaFin, PSD2, AML) and strengthen operational resilience.
• Operating Model Governance - Ensure the markets operating model is functioning effectively, aligning teams, systems, and resources to support strategic goals.
• Team Leadership - Lead, mentor, and develop a capable and driven Business Operations team. Foster a high-performance culture rooted in accountability, collaboration, and clarity.
• Strategic Partnership with Country GM - Work closely with the Market leader as a trusted advisor supporting strategy execution, managing key initiatives, and helping connect day-to-day operations with long-term business objectives.

Key Requirements

• 8+ years in senior business operations or general management roles, ideally within fast-growing tech environments or consulting
• Demonstrated experience in managing complex operating models, initiatives end to end and cross-functional collaboration
• Clear and confident communicator, with a proven ability to provide clarity to stakeholders at all levels, particularly in high-paced or ambiguous situations
• Strong commercial acumen with the ability to support go-to-market teams with operational insights, challenging norms and initiating recommendations for change.
• Adept at using data and reporting tools (e.g. Tableau, Looker, Salesforce) to drive decision-making
• Proven ability to lead teams and drive alignment in dynamic, high-change environments
• Fluent English required

Subsidiary : PayPal

Travel Percent :

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit .

For the majority of employees, PayPal\'s balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits :

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit.

Who We Are :

to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at.

Belonging at PayPal :

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please .

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.