Specialist, Field IT Support

Johnson Controls; Cinisello Balsamo; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global supplier of intelligent building solutions is seeking an IT Support Specialist in Cinisello Balsamo, Italy. You will provide user support, troubleshoot end-user issues, and manage end-of-lease computers. The ideal candidate has 3+ years in IT support, fluent in English and Slovak, and possesses strong problem-solving skills. Knowledge of MS Windows, O365, SCCM, and Intune is preferred. Join us to contribute to a safe, comfortable, and sustainable future.

Competenze

• Experience as IT Support Specialist or similar role for 3+ years.
• Fluency in English and Slovak, both speaking and writing.
• Motivated by providing excellent user support.

Mansioni

• Provide level 1.5 and level 2 end-user support.
• Create and resolve incident and service requests.
• Assist in managing end-of-lease computers.

Conoscenze

User support

Troubleshooting

Communication

Project management

Problem-solving

Strumenti

MS Windows

O365

SCCM

Intune

Descrizione del lavoro

What you will do

Are you a skilled and service-oriented IT Supporter? Do you see yourself as part of a global organization, where you will troubleshoot and support end-users? Then read more about what Johnson Controls can offer you!

We have an exciting opportunity for you to join us as our new IT Support Specialist. Johnson Controls is a global supplier of intelligent building and energy solutions with more than 100.000 employees worldwide – all dedicated to creating a more safe, comfortable and sustainable future.

How you will do it

Provide user support, replace computers and participate in projects with our local or global partners

Provide level 1.5 and level 2 end-user support, as well as handle our ticket queue in collaboration with our Virtual TechHut support group and IT colleagues

Receive user contact by various methods – from ServiceNow live agent chat to phone calls and walk-ups

Create and resolve incident and service requests, report errors and troubleshoot with next level IT teams or third-party partners

Solve problems in Windows and applications as well as more administrative tasks

Hands-on hardware troubleshooting

Manage End-of-Lease computers through their lifecycle

Assist vendors and be responsible for projects such as replacing computers, switches, or printers

What we look for

Required

Experience as IT Support Specialist or from a similar role for 3 years and more

Motivated by providing excellent user support and ability to communicate / collaborate with the users, team members and the wider organization from a distance

You approach your work in a structured manner enabling you to prioritize and execute your tasks

Fluency in both English and Slovak language, speaking and writing

Preferred

Experience with MS Windows, O365, SCCM and Intune.

Basic knowledge of LAN / WAN, switches, printers.

A strong problem solver with a proactive mindset to follow-up on tasks, and the ability to quickly grasp new processes and systems.

Valid driver’s license.

Who we are

At Johnson Controls, we’re crafting the future to build a world that’s safe, comfortable and balanced. Our distributed team builds innovative, coordinated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an ambitious mind-set and teamwork across boundaries.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.