Senior Sales Associate - Boutique Firenze

Hermès; Firenze; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury goods brand in Florence is seeking a Senior Sales Associate to assist clients and provide memorable experiences. Ideal candidates should have a strong background in luxury retail, leadership skills, and fluency in Italian and English. The role includes developing customer relationships and supporting business development initiatives. Join a dynamic team and embody the brand's values in a high-paced environment.

Competenze

• Fluency in Italian and English; a third language is an advantage.
• Professional background in luxury goods sales; international experience is a plus.
• Excellent interpersonal and communication skills with a customer service orientation.

Mansioni

• Assist clients through memorable customer experiences.
• Develop and maintain a relevant customer portfolio.
• Act as a role model for other Sales Associates.

Conoscenze

Strong experience in direct sales

Leadership skills

Excellent interpersonal skills

Fluency in Italian and English

Team player mentality

Formazione

Bachelor's degree preferably with a fashion/linguistic focus

Strumenti

Excel

IT tools

Descrizione del lavoro

GENERAL ROLE

The Senior Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. The ideal candidate will act as a role model and will represent Hermès as an Ambassador, inspiring his colleagues to portray and embrace Hermès values.

MAIN RESPONSABILITIES

• Strive to develop sales beyond their own product category to satisfy clients’ needs and ensure the most memorable omnichannel experience, in line with Hermès image company procedures;
• Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;
• Develop and maintain a relevant customer portfolio through a proper client discovery and a bespoke experience in order to establish long-term relationships and developing new clients;
• Build a solid product knowledge, being updated about novelties, prices and stock availabilities;
• Lead complex sales and clients’ requests, manage complaints, assist them throughout the entire customer journey including after sales activities;
• Actively contribute to business development through proposal of commercial actions;
• Collect and update client data, in accordance with privacy policy and company procedures;
• Support operation tasks, be aware of company procedures and systems and ensure compliance;
• Act as role model for other Sales Associates, coaching junior colleagues, sharing experiences, product knowledge, market trends and best practice.

PROFILE

• Bachelor’s degree preferably with a fashion / linguistic focus;
• Fluency in Italian and English. A third language will be considered an advantage;
• Professional background : strong experience in the direct sales to clients, preferably in a luxury good boutique, an international experience will be considered a plus;
• Proficient with Excel / IT tools;
• Have excellent leadership attitude and ability to lead and motivate a team;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements :

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!