Revenue & Reservations Manager | Opening Mama Shelter Lake Como (M/F/NB)

Mama Shelter; Como; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A dynamic hospitality group in Como seeks a strategic Reservations Manager to oversee room pricing and lead the reservations team. The ideal candidate has strong analytical skills, experience with reservation systems, and is fluent in Italian and English. Join us to create unforgettable guest experiences and drive profitability in a vibrant and inclusive environment.

Competenze

• Strong leadership and analytical skills are essential.
• Proficient in reservations and distribution systems.
• Excellent organizational and communication skills.
• Ability to anticipate market trends and opportunities.
• Fluent in Italian and English, third language is a plus.

Mansioni

• Manage room pricing and boost room revenue.
• Lead the reservations team and ensure guest satisfaction.
• Collaborate with the VP of Revenue Management.
• Recruit and train team members to achieve business goals.

Conoscenze

Leadership

Analytical skills

Reservations systems proficiency

Organizational skills

Communication

Fluent in Italian and English

Strumenti

TARS

PMS

IDEAS

Opera Cloud

Excel

Descrizione del lavoro

Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Job Description

Would you like to join us and contribute to the opening of our Mama Shelter Lake Como?

THE MISSION?

With you, every reservation is a golden opportunity ✨, and every number counts double .

You’re a true strategist in managing room pricing—adjusting rates with precision ⚖️, always anticipating market trends and local activity ️, while ensuring a flawless guest experience.

Working closely with the VP of Revenue Management, Reservations & Pricing, you ensure Mama Shelter’s standards are applied with rigor, while steering distribution channels in sync with your sales team. A top-tier analyst, you never miss a chance to boost room revenue.

Special offers, tailored rates ️, and flash promotions ⚡—your creativity and agility know no bounds

Leading the reservations team, you’ll recruit, train, and inspire the best talent to deliver efficiency and warm hospitality. From quotes to cancellations, no guest request will ever be beyond your expertise.

You’re the watchful eye ️, the calculating mind, and the driving force ✋ behind Mama Shelter’s room profitability!

Qualifications

MADE FOR YOU? ONLY IF…

• Your leadership is as sharp as your analytical mind – you don’t just follow trends; you anticipate and shape them.
• When it comes to reservations and distribution systems (TARS, PMS, IDEAS, Opera Cloud...), we can say you’re fluent.
• Your organisational skills? Legendary! ️ Your communication? Crystal clear! ️
• You could have been a chess grandmaster ♟️- calculating risks, spotting opportunities, and always keeping the big picture in mind.
• Your Excel spreadsheets and reports are your type of modern art.
• You’re fluent in Italian and in English because Mama is all around the world. A third one would be a plus.

YOUR LITTLE EXTRAS

• You’re always one step ahead, and like Dr. Strange, you’ll know exactly when THE perfect opportunity strikes! ✨
• You have a knack for tech – your systems are basically your personal Jarvis
• Teamwork is at the heart of your success.

Additional Information

Next, we're sure you know the tune :

First melody

“At Mama, no AI! We review your application in person and take the time to understand your background.

First verse

We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.

Chorus

Once you've passed the phone interview, we'll arrange a remote meeting or a meeting at Mama to meet the Gang!

Last verse

Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.