Reefer & Cold Chain Customer Experience Agent Maternity cover

Maersk; Genova; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading logistics company is seeking a Reefer Customer Experience Agent (Maternity cover) in Genoa or Milan, Italy. The ideal candidate will manage customer onboarding, dispute management, and shipment processes while delivering proactive customer support. Proficiency in English and Italian is required. The position offers flexible working arrangements, including hybrid options. This role is essential for building strong customer relationships and ensuring their satisfaction while meeting and exceeding business requirements.

Competenze

• Experience or strong interest in FCL import-export operations.
• Ability to manage shipment processes ensuring smooth execution according to company procedures.
• Experience building strong relationships with customers.
• Capable of tracking shipments and addressing deviations.

Mansioni

• Deliver proactive customer support and manage the end-to-end shipping process.
• Ensure customer satisfaction and identify improvement areas.
• Meet/exceed local targets in a KPI-oriented environment.

Conoscenze

Customer-centric mindset

Excellent communication skills

Problem-solving skills

Relationship-building skills

Good planning skills

Basic computer literacy

Professional proficiency in English

Professional proficiency in Italian

Descrizione del lavoro

Overview

If you love talking to a wide array of people during the day from customers, suppliers and colleagues around the globe then this is the job for you. The role is advertised as full-time but we can offer flexible working arrangements for this role such as hybrid working up to max 60% of the working time, adjusted working hours and other alternative working patterns.

Role

As Reefer Customer Experience Agent Maternity cover you will provide services to direct customers and onboard them to the Maersk environment. Activities may include the following (but are not limited to): End-to-end shipping process, Case Management, Customer onboarding and relationship management, dispute management, online assistance, cross-selling and more.

Key responsibilities

• Experience or strong interest for FCL import-export operations.
• Taking responsibility for customers experience by managing shipment processes in compliance with company procedures and regulatory requirements for both Import and Export ensuring its smooth execution.
• Being fully responsible for customers satisfaction building strong relationships with them and understanding their business service needs drivers and desires with a constant focus on driving new business opportunities.
• Delivering proactive customer support tracking shipments and notifying our customers about any deviations from the original transport plan recommending potential solutions or alternatives.
• Understanding KPI-oriented environment meeting/exceeding local targets including up-selling our end-to-end products identifying areas of improvement.

We are looking for

• Customer-centric mindset focused on delivering exceptional Customer Support.
• Excellent communication problem-solving and relationship-building skills.
• Good planning skills and the ability to work under pressure to the deadlines.
• Basic computer literacy.
• Professional proficiency in English and Italian

Job location

Genoa or Milan, Italy

Additional details

• No relocation or visa support will be provided for this position.
• This is a maternity cover.

Required Experience

Unclear Seniority

We offer information

If you love talking to a wide array of people during the day from customers, suppliers and colleagues around the globe then this is the job for you. The role is advertised as full-time but we can offer flexible working arrangements for this role such as hybrid working up to max 60% of the working time, adjusted working hours and other alternative working patterns.

As Reefer Customer Experience Agent Maternity cover you will provide services to direct customers and onboard them to the Maersk environment. Activities may include the following (but are not limited to): End-to-end shipping process, Case Management, Customer onboarding and relationship management, dispute management, online assistance, cross-selling and more.

Key responsibilities:

• Experience or strong interest for FCL import-export operations.
• Taking responsibility for customers experience by managing shipment processes in compliance with company procedures and regulatory requirements for both Import and Export ensuring its smooth execution.
• Being fully responsible for customers satisfaction building strong relationships with them and understanding their business service needs drivers and desires with a constant focus on driving new business opportunities.
• Delivering proactive customer support tracking shipments and notifying our customers about any deviations from the original transport plan recommending potential solutions or alternatives.
• Understanding KPI-oriented environment meeting/exceeding local targets including up-selling our end-to-end products identifying areas of improvement.

We Are Looking For:

• Customer-centric mindset focused on delivering exceptional Customer Support.
• Excellent communication problem-solving and relationship-building skills.
• Good planning skills and the ability to work under pressure to the deadlines.
• Basic computer literacy.
• Professional proficiency in English and Italian

Job location: Genoa or Milan, Italy

Relevant data

• No relocation or visa support will be provided for this position.
• This is a maternity cover.

If you have been reading so far we are glad to see you are interested! If you could see yourself in this role we are very much looking forward to your application. For your application to be accepted please send yourCV in English.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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To apply

Required Experience: Unclear Seniority