Program Manager - Online Training Agency

Creár; Prato; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A dynamic training agency located in Prato, Tuscany, seeks a motivated Program Manager. In this role, you will oversee online training projects, ensuring timely delivery and effectiveness while maintaining strong customer relationships. The ideal candidate should possess excellent organizational skills, the ability to work under pressure, and a passion for innovative training solutions, particularly in the automotive industry.

Servizi

Innovative work environment

Opportunity in the automotive sector

Competenze

• Strong project management and organizational skills are essential.
• Ability to manage multiple projects and deadlines effectively.
• Excellent communication and interpersonal skills, with a team player attitude.

Mansioni

• Manage training project timelines and deliverables.
• Analyze data and KPIs using dashboards.
• Develop and maintain strong customer relationships.

Conoscenze

Project management

Detail orientation

Communication

Problem solving

Analytical skills

Creativity

Digital skills

Strumenti

Excel

PowerPoint

Monday.com

PowerBI

Descrizione del lavoro

JOB PURPOSE

Searching for a dynamic, motivated, well organized Program Manager to:

A) support the Training team in planning, organizing, implementing and measuring Online Training Projects for companies with global retail network.

B) build and maintain strong, long-lasting customer relationships

RESPONSIBILITIES

• Manage projects, timelines and deliverables
• Manage content calendar, content creation and translations for micro learning training program
• Maintain deliverables/activity overall planning calendar
• Analyze data and Training KPI through dedicated dashboards
• Liase with IT team for development of tools and resources on Monday
• Interface with IT for LMS Platform management from course creation and participant enrollment to completion reports
• Understand customers\' needs and provide them with specific products and services
• Collect and analyze data and make it usable by the customers, so as to help them choose
• Demonstrate in-depth knowledge of company products and services
• Promptly resolve any customer problems

KNOWLEDGE AND SKILLS

• Detail oriented with strong project management/organization skills and ability to manage simultaneous projects, maintain timelines, track deliverables,
• Ability to work under pressure on tight deadlines while delivering excellence
• Flexible and adaptable to shifting priorities
• Problem Solving
• Strong analytical mindset
• Excellent communication and interpersonal skills
• Team Player
• Creativity and curiosity around innovative methods – startup mentality
• Result-oriented
• Digital Mindset
• Skills: Excellent XL , PPT. Knowledge of Monday, Skillato and PowerBI a plus

NICE TO HAVE

• Passion for cars
• Interest in automotive business (distribution, renting and financing, warranty, used cas business,...)

Program Manager Online Training Agency • Prato, Tuscany, Italy