Program Manager - Online Training Agency

Creár; Bardi; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global training organization is seeking a Program Manager in Bardi, Italy, to support online training projects and foster strong customer relationships. The ideal candidate will have excellent project management skills, a digital mindset, and a passion for problem-solving. Responsibilities include managing timelines and deliverables, analyzing training data, and ensuring customer satisfaction. Candidates should be adaptable, detail-oriented, and possess strong communication skills. This role provides an opportunity to work in an innovative environment focused on customer needs.

Competenze

• Detail oriented with strong project management/organization skills.
• Ability to manage multiple projects and meet deadlines.
• Flexible and adaptable to shifting priorities.

Mansioni

• Manage projects, timelines, and deliverables.
• Analyze data and Training KPIs through dashboards.
• Understand customers' needs and provide solutions.

Conoscenze

Project management

Analytical mindset

Communication skills

Problem Solving

Team Player

Strumenti

Monday

PowerBI

Excel

PPT

Descrizione del lavoro

JOB PURPOSE

Searching for a dynamic, motivated, well organized Program Manager to:

A) support the Training team in planning, organizing, implementing and measuring Online Training Projects for companies with global retail network.

B) build and maintain strong, long-lasting customer relationships

RESPONSIBILITIES

• Manage projects, timelines and deliverables
• Manage content calendar, content creation and translations for micro learning training program
• Maintain deliverables/activity overall planning calendar
• Analyze data and Training KPI through dedicated dashboards
• Liase with IT team for development of tools and resources on Monday
• Interface with IT for LMS Platform management from course creation and participant enrollment to completion reports
• Understand customers' needs and provide them with specific products and services
• Collect and analyze data and make it usable by the customers, so as to help them choose
• Demonstrate in-depth knowledge of company products and services
• Promptly resolve any customer problems

KNOWLEDGE AND SKILLS

• Detail oriented with strong project management/organization skills and ability to manage simultaneous projects, maintain timelines, track deliverables,
• Ability to work under pressure on tight deadlines while delivering excellence
• Flexible and adaptable to shifting priorities
• Problem Solving
• Strong analytical mindset
• Excellent communication and interpersonal skills
• Team Player
• Creativity and curiosity around innovative methods – startup mentality
• Result-oriented
• Digital Mindset
• Skills: Excellent XL , PPT. Knowledge of Monday, Skillato and PowerBI a plus

NICE TO HAVE

• Passion for cars
• Interest in automotive business (distribution, renting and financing, warranty, used cas business,...)