Pool Attendant - Assistente bagnanti | Villa San Michele, a Belmond Hotel

Belmond; Fiesole; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Tuscany is seeking a Pool Attendant to enhance the guest experience by ensuring safety and delivering exceptional service. The ideal candidate will possess strong communication skills, emotional intelligence, and the ability to collaborate effectively with the team. Responsibilities include assisting guests, maintaining pool cleanliness, and anticipating needs to ensure a memorable stay. The position offers a seasonal contract with various employee benefits including training and performance bonuses.

Servizi

Seasonal contract

Company welfare program

Performance bonus

Life insurance

Extensive training program

Participation in staff programs

Competenze

• Ability to communicate clearly and positively with guests and colleagues.
• Capacity to manage emotional reactions and interpersonal relationships.
• Team-oriented with a willingness to share skills and information.
• Strong service orientation focused on exceptional guest experiences.

Mansioni

• Assist guests courteously and efficiently according to property standards.
• Anticipate and fulfill guests’ needs.
• Maintain cleanliness and order of the work station and pool area.
• Collaborate with other departments to ensure guest satisfaction.

Conoscenze

Effective communication

Emotional intelligence

Collaboration

Drive results

Descrizione del lavoro

Pool Attendant

Villa San Michele, a Belmond hotel nestled in the Fiesole hills overlooking Florence, is seeking a Pool Attendant to join its team. In this role you will be a key player in ensuring the security of our guests and delivering extraordinary luxury experiences that reflect the unparalleled charm and sophistication of our property.

Responsibilities

• Assist guests courteously and efficiently according to Belmond standards.
• Anticipate guests’ needs.
• Maintain a clean work station at all times.
• Ensure all pool furniture is neatly arranged and cleaned.
• Collaborate closely with colleagues from other departments to provide assistance.

Requirements

• Effective communication: communicate clearly and in an appropriate manner, both verbally and non‑verbally, positively impacting the role, the business, and Belmond.
• Emotional intelligence: control and express emotions and handle interpersonal relationships.
• Collaboration: work successfully together within a group, showing respect and willingness to share information and skills, and continuously develop yourself.
• Drive results: deliver exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding expectations, demonstrating urgency and ownership of tasks and responsibilities.

Benefits

• Seasonal contract (CCNL for Tourism – Federalberghi).
• Company welfare program.
• Performance bonus upon achieving the hotel’s predetermined quality objectives.
• Life insurance.
• Extensive training program, both in‑person and via online platform and app.
• Participation in Belmond programs dedicated to staff, such as Belmond Discovering, offering F&B discounts and complimentary stays at other group properties upon reaching a minimum tenure.

About Us

Villa San Michele, a Belmond Hotel, is a magnificent Renaissance masterpiece overlooking Florence. With unparalleled views, terraced gardens, and a façade designed by the School of Michelangelo, it is a work of art both inside and out. Villa San Michele is proudly part of the LVMH group and the Belmond collection, a global network of iconic hotels, trains, and river cruises dedicated to offering exceptional experiences worldwide.