(native Japanese) Customer Support Consultant, emails/chats (Remote)

SupportYourApp; Milano; Remoto; EUR 30.000 - 50.000; Part-time

Descrizione del lavoro

A leading Support-as-a-Service company is seeking a Customer Support Consultant to provide exceptional support via chats and emails. The role requires native Japanese and English communication skills, along with at least 6 months of customer support experience. Specific experience in crypto is mandatory. Enjoy the benefits of a flexible schedule and a fully remote working environment.

Servizi

Flexible schedule

Fully remote work

Paid intensive training

Competenze

• At least 6 months of experience in a customer support role.
• Personal or professional experience in crypto is a must.
• Personal laptop or computer with at least 8Gb of RAM and stable internet.

Mansioni

• Provide exceptional customer support via chats and emails.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs.

Conoscenze

Native Japanese communication

English communication

Analytical skills

Customer relationship management

Positive attitude

Strumenti

CRM systems

Descrizione del lavoro

Overview

(native Japanese) Customer Support Consultant, emails/chats (Remote)

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do and what you need to succeed are described below.

What you will do

• Provide exceptional customer support via chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role

• Native Japanese and English communication skills
• At least 6 months of experience in a customer support role
• Personal or professional experience in crypto is a must
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Nice to have

• Experience with CRM systems
• Experience in crypto/finance

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Job details

• Seniority level: Associate
• Employment type: Contract
• Job function: Customer Service
• Industries: IT Services and IT Consulting

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we\'ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

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