(native German) Customer Support Consultant, crypto (Portugal, remote)

SupportYourApp; Veneto; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading customer support service firm seeks a native German Customer Support Consultant to provide exceptional support and build positive relationships. This role requires strong communication skills in German and English, with at least 6 months of experience in customer support and background in crypto. You will have the flexibility to work fully remotely, alongside an inclusive international team.

Servizi

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training

Competenze

• 6 months of experience in a customer support role.
• Personal or professional experience in crypto is mandatory.
• Personal laptop with at least 8GB of RAM and stable internet connection.

Mansioni

• Provide exceptional customer support via chats and emails.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs.

Conoscenze

Native German communication skills

English communication skills

Analytical and research skills

Positive and responsible attitude

Strumenti

CRM systems

Descrizione del lavoro

Overview

native German) Customer Support Consultant, crypto (Portugal, remote)

Responsibilities

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed

• Native German and English communication skills
• At least 6 months of experience in a customer support role
• Personal or professional experience in crypto is a must
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus

• Experience with CRM systems

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The terms, including compensation, benefits, and work conditions, will be defined in your agreement if selected

Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English.

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.