Key Account Manager

HiPay; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A European FinTech company is seeking a Key Account Manager based in Milan. You will manage and develop a portfolio of strategic clients while contributing to the company's growth. Ideal candidates have 4+ years of experience in key account management, strong communication skills, and an analytical mindset. The role offers a competitive salary with bonuses, benefits like meal vouchers and transport reimbursement, and opportunities for professional growth in a dynamic environment.

Servizi

Competitive salary package

Variable bonus plan

Meal vouchers

Public transport reimbursement

Company phone and laptop

Professional growth opportunities

Collaborative culture

Competenze

• Minimum 4 years of experience in key account management or business development.
• Strong ability to manage complex projects and coordinate multiple stakeholders.
• Excellent communication and interpersonal skills.
• Analytical and results-driven, comfortable with data.
• Autonomous and adaptable.

Mansioni

• Manage and grow a portfolio of key Italian clients.
• Develop tailored account strategies for business growth.
• Build relationships with decision-makers.
• Conduct business reviews and performance analyses.
• Coordinate with cross-functional teams.
• Provide strategic advice on payment solutions.
• Ensure accurate reporting of activities.

Conoscenze

Key account management

Business development

Communication skills

Analytical skills

Project management

Fluent in Italian and English

Descrizione del lavoro

Key Account Manager – Italy (Milan)

HiPay is a European FinTech company specializing in secure, innovative payment solutions that help merchants boost their performance and enhance customer experience.

As a Key Account Manager based in Milan, you will play a central role in managing and developing a portfolio of strategic Italian clients, while contributing to HiPay’s overall growth in Southern Europe.

Main Responsibilities

• Manage and grow a portfolio of key Italian clients, ensuring their satisfaction, loyalty, and commercial success.


• Develop tailored account strategies to drive business growth, identify upselling and cross‑selling opportunities, and maximize value creation.


• Build and maintain strong relationships with decision‑makers (C‑level, e‑commerce directors, finance managers, etc.).


• Conduct regular business reviews and performance analyses to ensure continuous improvement and strategic alignment.


• Coordinate with cross‑functional teams (technical, product, compliance, data, support) to deliver seamless and effective solutions.


• Provide strategic and functional advice on HiPay’s payment solutions, highlighting product benefits and innovative features.


• Act as the voice of the customer, identifying evolving needs and contributing to the improvement of our offers and services.


• Ensure accurate reporting of activities, forecasts, and results to management.

What We Offer

• Competitive salary package with a variable bonus plan linked to performance.


• Comprehensive benefits, including meal vouchers, public transport reimbursement, company phone, and laptop.


• Dynamic, international environment, reporting directly to the General Manager Italy and Head of Customer Success.


• Professional growth opportunities within a rapidly evolving and innovative FinTech ecosystem.


• A collaborative, people‑focused culture where your ideas and contributions truly make an impact.

Your Profile

• Minimum 4 years of experience in key account management or business development, ideally within payments, e‑commerce, or technology sectors.


• Strong ability to manage complex projects and coordinate multiple stakeholders.


• Excellent communication and interpersonal skills, with a consultative, customer‑focused mindset.


• Analytical and results‑driven, comfortable with data and performance metrics.


• Autonomous, organized, and adaptable – thriving in a fast‑paced, changing environment.


• Fluent in Italian and English (French is a plus).

Recruitment Process

• Introductory call (~15 min) with the People and Office Manager Italy.


• Interview with the General Manager Italy to confirm strategic alignment and cultural fit (~1h, in‑person).


• HR interview with the Talent Manager (~1h, video).


• Interview with the Head of Customer Success to assess technical and functional skills (~1h, video).

Apply now and help shape the future of payments with HiPay!

At HiPay, we believe every career path is unique — so even if you don’t meet every single requirement, we encourage you to apply. Your motivation and potential matter as much as your experience.