Junior Customer Services (Fixed-term - 1 year)

AMILON; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading digital value company in Milan is looking for a Junior Customer Services professional to manage and support B2B clients. You will ensure high satisfaction levels by addressing client needs and resolving issues through various channels, acting as the primary contact for inquiries. The ideal candidate will have fluency in Italian and English, excellent organizational skills, and a problem-solving mindset. Experience in client management or customer support is preferred, along with proficiency in Microsoft Office.

Competenze

• Fluency in Italian and English (B2 level).
• Strong problem-solving mindset with a client-first approach.
• Ability to multitask effectively.

Mansioni

• Support and manage assigned B2B clients, ensuring high levels of satisfaction.
• Address client requests and resolve issues through various tools.
• Identify risks, anticipate problems, and take proactive measures.

Conoscenze

Fluency in Italian

Fluency in English (B2 level)

Strong problem‑solving mindset

Excellent organizational skills

Client management

Customer support

Strumenti

Microsoft Office

CRM tools

Descrizione del lavoro

Amilon is the company that revolutionized the digital gift card market, introducing them first in Italy. With headquarters in Italy and offices in Poland and Spain, today we are not just a gift card reseller, but a Digital Value enabler operating in three strategic areas: Reselling, Processing and Media & Engagement.

Thanks to our proprietary technology and innovative approach, we transform gift cards into valuable tools for companies, retailers and brands, creating new opportunities for incentive, engagement and monetization.

To strengthen our growth, we are looking for a Junior Customer Services (Fixed‑term - 1 year) to join our Operations team. The ideal candidate will be responsible for managing and supporting assigned B2B clients, ensuring a seamless experience by addressing their needs, resolving issues, and fostering long-term relationships. This role requires a proactive approach to risk management and problem‑solving, acting as the main point of contact for client inquiries related to our services.

Key Responsibilities

• Support and manage assigned B2B clients, ensuring high levels of satisfaction
• Address client requests and resolve issues through ERP, ticketing tools, CRM, chat, and phone
• Identify risks, anticipate potential problems, and take proactive measures
• Maintain and enhance client relationships, ensuring seamless communication
• Collaborate with internal teams to improve overall service quality

Requirements

• Fluency in Italian and English (B2 level)
• Strong problem‑solving mindset with a client‑first approach
• Excellent organizational skills and ability to multitask effectively
• Previous experience in client management or customer support
• Proficiency in Microsoft Office, particularly Excel

Preferred

• Experience in the E‑Gift Card, loyalty, or incentive industry
• Knowledge of additional languages (Spanish, French, German, Polish, Czech, Romanian, Portuguese)
• Background or interest in economics, marketing, or finance

Are you the right person for this role? Apply now here on LinkedIn and join the Amilon team!