Italian speaking -Customer Experience Associate Remote in PT

Nexusbal; Firenze; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An exciting opportunity for Italian speakers as Customer Service Representatives supporting a global client in Portugal. Ideal for those residing in Portugal, this fully remote role offers competitive salary, full training, and growth potential in a multicultural environment.

Servizi

Competitive salary

Performance-based incentives

Full training provided

Opportunity for career growth

Competenze

• Proficiency in Italian (C1/C2 level).
• Residing in Portugal essential.
• Experience in customer service is a plus.

Mansioni

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information, troubleshooting, and issue resolution.
• Follow up on customer requests and escalate issues when necessary.

Conoscenze

Problem-solving

Interpersonal skills

Descrizione del lavoro

Are you an Italian speaker looking for an exciting opportunity abroad?

We are hiring Italian Customer Service Representatives to join an international team supporting a global client in Portugal. If you are already living in Portugal, this position is fully remote , allowing you to work from anywhere in the country—except the islands. This role offers the chance to work in a dynamic, multicultural environment while developing your customer service skills.

Key Responsibilities :

Handle inbound customer inquiries via phone, email, and chat

Assist with product information, troubleshooting, and issue resolution

Deliver excellent customer service while ensuring a positive customer experience

Follow up on customer requests and escalate issues when necessary

Requirements :

• Proficiency in Italian (C1 / C2 level)
• Already residing in Portugal (remote work available from any city except the islands)
• Exceptional problem-solving and interpersonal skills

Additional Information :

• Must hold a European passport (visa sponsorship is not provided)
• Previous experience in customer service is advantageous but not required

What’s Offered :

Competitive salary and performance-based incentives

Full training provided

Opportunity to work in an international environment with career growth potential

Experience Associate • Firenze, Metropolitan City of Florence, Italy