Italian Customer Support - Remote from Greece

PlanetJobs; Bologna; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading customer service provider in Bologna is seeking a Customer Support Specialist to assist customers with mobile device issues and account management. The ideal candidate will be fluent in Italian and possess strong troubleshooting skills. This role offers competitive monthly salaries, relocation support, health care benefits, and opportunities for professional growth.

Servizi

Relocation support

Competitive monthly salary

Health care benefits

Professional growth opportunities

Free online language courses

Competenze

• Fluency in Italian is essential.
• Intermediate English proficiency required.
• Prior customer support experience preferred.

Mansioni

• Communicate with customers via phone, chat, and e-mail.
• Track and follow cases for timely closure.
• Provide troubleshooting for mobile devices.

Conoscenze

Fluency in Italian

Intermediate English

Communication skills

Troubleshooting skills

Descrizione del lavoro

What you will do

• Communicate with customers via phone chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction representing a major brand
• Provide troubleshooting for mobile devices (mobile phones tablets & more)
• Assist customers to manage / secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

What you will bring

• Fluency in Italian
• Intermediate English
• Familiarity with iOS and / or MacOS or comparable technology is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills
• Experience : years

What We Offer

• Relocation support : Flights accommodation & housing assistance all at no cost to you
• Competitive monthly salary 2 extra salaries per year.
• Health care benefits and numerous other discounts .
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events community involvement and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills

Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1