Incident Manager - ITIL & Crisis Response Leader

Jobbit; Milano; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading IT service provider is seeking an Incident Manager in Milan, Lombardy. The ideal candidate will have 2-3 years of experience in IT Service Management and a solid understanding of ITIL processes. Responsibilities include managing incident resolution and ensuring minimal business impact. Strong communication skills and the ability to work under pressure are essential. This full-time position offers the chance to be part of a dynamic operations team focused on service continuity.

Competenze

• 2-3 years of experience in Incident Management or IT Service Operations.
• Good understanding of ITIL framework and service management principles.
• Strong communication and stakeholder management skills.

Mansioni

• Manage and coordinate the resolution of incidents from detection to closure.
• Act as the primary point of contact for incident escalation and communication.
• Ensure timely restoration of services in line with SLAs.

Conoscenze

Incident Management

ITIL processes

Communication skills

Pressure management

ITSM tools

Formazione

ITIL v4 Foundation Certification

Strumenti

ServiceNow

Remedy

Descrizione del lavoro

A leading IT service provider is seeking an Incident Manager in Milan, Lombardy. The ideal candidate will have 2-3 years of experience in IT Service Management and a solid understanding of ITIL processes. Responsibilities include managing incident resolution and ensuring minimal business impact. Strong communication skills and the ability to work under pressure are essential. This full-time position offers the chance to be part of a dynamic operations team focused on service continuity.