Head Hostess

Fresenius Kabi Italia; Roma; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury hotel chain in Rome is seeking a Head Hostess for their pre-opening team. The ideal candidate has over 2 years of experience in a high-end environment, excellent communication skills, and the ability to manage reservations. This role offers a stimulating work environment and opportunities for growth in one of Italy's top hotels.

Servizi

Competitive salary package

Room discounts within Hyatt portfolio

Opportunities for professional growth

Competenze

• 2 years or more experience in a similar role.
• Ability to handle enquiries and reservations effectively.
• Understanding of food and beverage items, including allergens.

Mansioni

• Greeting, seating, and managing cloakroom at Restaurants & Bars.
• Handling online reservation system.
• Observing and maintaining the condition of public facilities.

Conoscenze

Experience in high-end environment

Friendly and positive demeanor

Good communication skills

Problem-solving abilities

Strumenti

POS system (Simphony)

Descrizione del lavoro

Overview

We are looking for a service-oriented Head Hostess to join our pre-opening team. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy’s most dazzling leisure rooftop experiences. The hotel features a SPA, 5 food & beverages outlets and more than 1000 sqm events venues.

Key responsibilities

• Responsible for greeting, seating, cloakroom and farewell at our Restaurants & Bars
• Managing online Reservation system
• Handling enquiry and reservations, by email and phone calls
• Observe and maintain the daily condition of all physical facilities and equipment in the public areas and make recommendations for corrections and improvement as needed
• Responsible to daily take-out orders
• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
• Understand all food and beverage items ordered, including ingredients, methods of preparation, food allergies and intolerance
• Usage of the POS system (Simphony)

Skills and requirements

• Experience of 2 years or more in similar role in a high-end environment
• Friendly and positive with a flexible approach and confidence
• Good communication skills and genuine approach with our guests
• Good problem-solving skills that will turn issues into opportunities

What we offer

• A stimulating and collaborative work environment in a 5 stars hotel.
• Opportunities for professional growth and development.
• Competitive salary package.
• Room discounts available worldwide within the Hyatt portfolio.

Join our pre-opening team to build strong memories together!

We’re committed to fostering an inclusive workplace that values diversity and equal opportunity. We welcome applications from all qualified candidates, regardless of gender, race, ethnicity, religion, disability, or sexual orientation.

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