Global Data Service Manager

Amplifon; Milano; Ibrido; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Data Service Manager to enhance their data services and support operations. In this dynamic role, you will interact with various teams to ensure service availability and continuity while driving improvements based on customer feedback. Your expertise in CRM processes, problem-solving, and project management will be crucial as you manage critical issues and enhance data assets. This forward-thinking company offers a hybrid working policy, allowing for flexibility and a balanced work-life environment. If you are passionate about data and customer service, this opportunity is perfect for you.

Servizi

Hybrid Working Policy

Remote Work Options (9 days/month)

Competenze

• 2+ years experience in functional analyst role, preferably in CRM or Campaign Management.
• Fluent in Italian and English, both written and spoken.

Mansioni

• Promote application and process improvements based on operational experience.
• Ensure service continuity while coordinating release of enhancements.

Conoscenze

Problem Solving

Project Management

Business Needs Analysis

Communication Skills

Relational Databases

SQL

CRM Processes

Organizational Skills

Flexibility

Formazione

3-5 Year Degree in Computer Science

Degree in Economics

Strumenti

Adobe Marketing Cloud

Google Cloud Platform

Microsoft PowerBI

Azure Analysis Services

DBT

Descrizione del lavoro

Amplifonis an Italian multinational company and the global leader in hearing care solutions and services. With over20,000 professionalsand a network of 10,000 points of sale in26 countries, Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering growth opportunities in a multicultural and international environment. Amplifon has been recognized as a "Top Employer 2025" in Europe, North America and Latin America, Australia and New Zealand by the Top Employers Institute. Additionally, we are proud to be the first Italian multinational to be certified among the Global “Leading Employers” 2025. This recognition spans all 26 countries where we operate.

Position Overview

Amplifon Global Data team is currently seeking for a Data Service Manager. He or she will interact with Business and development team during both project and operational phases to properly handle release management and improve the support service, thus granting service availability and continuity.

Main Responsibilities

• Promote application and process improvements based on operational experience and customers feedback
• Prioritize issue analysis and resolution activities based on business context and understood criticalities
• Be the first point of contact for any critical issue or improvement need related to Amplifon Datawarehouse, marketing campaign platform and the integrations between them
• Ensure service continuity, while coordinating release of enhancements and evolutions of data assets and complex enterprise campaign automation solutions, with comprehensive understanding in Architecture, System Integration, Security, Performance, Scalability and Reliability
• Be the subject matter expert for client data and omni-channel marketing campaigns
• Interact with application development, enterprise architecture, technology teams and vendors on a regular basis
• Investigation of application issues to determine root causes, resolve any data issues and recommend process change to prevent reoccurrence
• Perform work on time, within scope and with high customer satisfaction

Skills

• Ability to prioritize assignments, handle shifting deadlines and work independently as well as in a team environment
• Strong skill in problem solving
• Knowledge of general Business and CRM processes. Highly appreciated in the Retail industry
• Business needs analysis - ability to define business's requirements within the context of their function
• Strong organizational and project management skills, with the ability to drive projects, meet timelines, and deliver results
• Ability to work flexibly in a rapidly Corporate changing environment
• Work well under pressure to meet deadlines and manage business expectations
• Excellent communication (written and oral) and interpersonal skills
• Understanding of relational databases
• Proven SQL knowledge
• Knowledge of Adobe Marketing Cloud or other Omnichannel campaign systems highly appreciated
• Knowledge of Google Cloud Platform and DBT highly appreciated
• Knowledge of Microsoft PowerBI and Azure Analysis Services highly appreciated

Qualifications

• >2 years working experience in functional analyst role, in CRM or Campaign Management projects highly appreciated
• 3-5 Year degree in Computer Science preferred or Economics
• Willing to travel as required
• Any successful candidate will be required to be fluent in Italian and English (both written and spoken)

In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it’s only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.

Aligned to this goal, we offer a hybrid working policy,allowing employees to work 9 days/month remotely.