Freelancer Short-term Rental Virtual Customer Assistant | Remote Job

Xenia; Remoto; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A short-term rental company is seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support. This remote role involves handling guest messages and assisting with check-in and check-out processes. Ideal candidates will have strong communication skills, experience in hospitality, and familiarity with digital tools. Flexibility with weekly rotation shifts from Monday to Sunday is expected, ensuring customer support coverage during key hours.

Competenze

• Fluency in Italian and English, both written and spoken.
• Excellent communication and time management skills.
• Strong familiarity with digital tools and online platforms.

Mansioni

• Manage guest messages via PMS and WhatsApp.
• Assist guests during check-in and check-out processes.
• Respond promptly and professionally to guest inquiries.
• Follow established procedures and communication templates.
• Ensure a smooth and positive guest experience.

Conoscenze

Customer Support

Hospitality & Tourism

Short-Term Rental Operations

Fluency in Italian

Fluency in English

Excellent communication skills

Time management

Digital tools familiarity

Descrizione del lavoro

We are seeking a freelancerbilingual Virtual Assistant fluent inItalianandEnglishto manage customer support for our short-term rental business. This is aremote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations.

The role involves handling guest messages, assisting with check-in and check-out, and addressing general requests. Experience in the hospitality sector and familiarity with digital tools are essential.

The goal is to ensure quick responses, a professional tone, and clear communication, following provided procedures and templates.

Schedule

Weekly rotation shifts from Monday to Sunday, ensuring Customer Support coverage from 9 : 00 a.m. to 11 : 00 p.m (CET)

Key Responsibilities

• Manage guest messages via PMS and WhatsApp
• Assist guests during check-in and check-out processes
• Respond promptly and professionally to guest inquiries
• Follow established procedures and communication templates
• Ensure a smooth and positive guest experience

Required Skills & Expertise

• Customer Support
• Hospitality & Tourism
• Short-Term Rental Operations
• Fluency in Italian and English (written and spoken)
• Excellent communication and time management skills
• Strong familiarity with digital tools and online platforms
• Ability work independently in a full-remote environment

We are looking for freelancers or people willing to open a VAT number.

Apply now!