Field Service Engineer III

Thermo Fisher Scientific; Milano; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading biotechnology company is seeking a Field Service Engineer III in Milan, Italy. You will work with advanced Phadia instrumentation, providing high-quality service and support to laboratory customers. The ideal candidate has a degree in engineering, over 5 years of relevant experience, and excellent communication skills. A valid driving license and ability to travel within Italy are essential. This full-time position offers an opportunity to thrive in a team-oriented environment.

Competenze

• 5+ years of experience in servicing analytical equipment, ideally lab/hospital equipment.
• Proven knowledge of the hospital landscape in the assigned region.
• Ability to travel mainly in North East Italy.

Mansioni

• Deliver high-quality service and support to laboratory customers.
• Install, maintain, and help qualify Phadia instrumentation products.
• Provide effective remote and face-to-face support.

Conoscenze

Proactive problem-solving

Excellent communication skills

Multitasking

Field service knowledge

Mechanical knowledge

IP Networking

Troubleshooting

Formazione

Engineering degree or Science subjects

Strumenti

Office Outlook

Phadia instrumentation

Descrizione del lavoro

Work Schedule

Flex Shifts 40 hrs / wk

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)

Job Description

Work at Thermo Fisher as a Field Service Engineer III using top products and supporting a renowned company.

Position Summary

In this role you will be part of a dedicated team working with our advanced Phadia instrumentation product portfolio. You will deliver flawless service and support to our laboratory customers setting the standard for quality and efficiency.

Essential Job Functions and Accountabilities

• Deliver high-quality and efficient service and support to our laboratory customers including installation preventive maintenance repair and qualification of our Phadia instrumentation product portfolio.
• Provide effective support to our users both remotely and face-to-face within agreed timeframes.
• Diagnose system failures using your knowledge remote support tools and log file analysis to determine the most effective resolution.
• Deliver Basic Advanced and Refresher training courses to end-users on our range of instrumentation at the customer laboratory.
• Plan and implement instrumentation including installation scheduled preventive maintenance qualification relocations and hardware / software upgrades.
• Maintain customer relationships and collaborate with the relevant sales account manager to ensure customer needs are met.
• Complete service reports in CRM accurately and return them to the customer in a timely manner.
• Maintain a high level of product knowledge on instruments and assays to enable customer success and share expertise with internal and external customers.
• Participate in continuous improvement initiatives.

Education and Professional Experience Qualifications

• Engineering degree Science subjects or related field
• Minimum 5 years of experience in servicing / repair of analytical equipment ideally laboratory / hospital equipment or medical devices
• Proven knowledge of the hospital landscape in the assigned region
• Ability and willingness to travel mainly in Italy North Est area
• Knowledge of IT tools (Office Outlook etc.) and network connection
• Valid driving license

Skills & Capabilities Professional Experience Qualifications

• Residence preferable in Friuli Venezia Giulia region or willingness to relocate.
• We are in search of a proactive and positive individual who thrives in a team environment and is motivated to solve problems.
• Ability to thrive in a fast-paced environment
• A dedication to putting customers first aspiring to deliver outstanding service
• Excellent communication (oral and written) and social skills
• Strong focus on priorities and outstanding organizational skills
• Proactive and able to effectively multitask
• Good knowledge of oral and written English.

Apply today!

We are passionate about your potential to contribute to our team. Apply today and join us in our mission to make the world healthier cleaner and safer!

Accessibility / Disability Access

Thermo Fisher Scientific provides accessibility services for job seekers needing accommodations during the application process.

Key Skills

MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting

Employment Type: Full-Time

Experience: years

Vacancy: 1