Field Service Engineer

Datalogic; Cologno Monzese; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading technology firm in Lombardy is seeking a Field Service Engineer to ensure top-quality technical support and customer satisfaction. The role involves installing, maintaining, and repairing industrial barcode scanners at client sites. Applicants should have a degree in engineering and at least 3 years of relevant experience. This position requires fluency in English and entails significant travel across EMEA. Flexibility in work hours and a proactive attitude are essential for success in this role.

Competenze

• Minimum of 3 years experience as a service engineer in the industrial barcode scanners field.
• Fluent in English, both verbal and written; additional languages are a plus.

Mansioni

• Install and commission industrial barcode scanners.
• Perform scheduled maintenance and urgent repairs on equipment.
• Provide expert technical support to customers.
• Conduct training sessions for clients' staff.
• Prepare detailed service reports and maintain accurate records.
• Build strong relationships with clients.

Conoscenze

Technical Support

Troubleshooting

Customer Relationship Management

Documentation

Customer Training

Formazione

Degree or Diploma in Electrical/Mechanical/Automotive Engineering

Descrizione del lavoro

This role is a key part of the Field Service Team, ensuring top-quality technical support and customer satisfaction. Your expertise will drive both customer success and the future of Datalogic’s service excellence.

Role Mission

As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing a wide range of industrial barcode readers at client sites. You will serve as the primary point of contact for technical support and will play a crucial role in ensuring customer satisfaction through timely and effective service.

Key Responsibilities

• Installation and Commissioning: Install and commission industrial barcode scanners, ensuring they operate according to customer requirements.
• Maintenance and Repairs: Perform scheduled maintenance and urgent repairs to minimize downtime of equipment, ensuring all work complies with industry standards and safety regulations.
• Technical Support: Provide expert technical support to customers, addressing and resolving issues promptly either on-site or through remote assistance.
• Customer Training: Conduct training sessions for clients’ staff to ensure understanding and proper use of equipment.
• Documentation: Prepare detailed service reports, maintain accurate records of work performed, and update manuals as necessary.
• Customer Relationship Management: Build and maintain strong relationships with clients, gaining an understanding of their business needs and identifying opportunities for service improvement or product upgrades.
• Feedback and Reporting: Collect customer feedback and report insights to the company to continuously improve service delivery and product development processes.

Requirements

• Education: Degree or Diploma in Electrical/Mechanical/Automotive Engineering or a related field.
• Languages: English - fluent both verbal and written; additional languages are considered a plus.
• Experience: Minimum of 3 years as a service engineer, preferably within the industrial barcode scanners or similar field.

Other Information & Specific Skills

• Willingness to travel up to 80% of the time across EMEA countries, with an average trip duration of 1 week.
• Flexibility to work outside normal hours as required to meet customer needs and service demands, including holiday season, weekends and nightshift.
• Commitment to understanding and addressing customer needs, ensuring high-quality service and satisfaction.
• Ability to prioritize tasks and respond swiftly to critical issues, ensuring minimal downtime and prompt resolution of customer concerns.
• Strong organizational skills, reliability, and a proactive attitude, demonstrating initiative in managing responsibilities efficiently and effectively.
• Troubleshooting skills with the ability to diagnose, resolve, and follow up on technical issues to ensure optimal equipment performance.
• Nice to have: resident in Lombardy or East Piedmont.