Director of Butlers

Smyth & Co; Brescia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading luxury resort in Italy is seeking a Director of Butlers to elevate the butler service across its expansive property. This role demands a proven leader with strong experience in ultra-luxury service, who can enforce high standards and coach a diverse team to deliver unparalleled guest experiences. Candidates must demonstrate a robust background in coaching and developing high-performance teams, along with visibility and presence in the service environment. Relocation opportunity available.

Servizi

Highly competitive salary

Accommodation provided

Travel benefits

Competenze

• Proven experience as Director or Head of Butlers in ultra-luxury environments.
• Strong grounding in luxury service standards is essential.
• Demonstrated ability to manage high-performance teams.

Mansioni

• Lead and elevate the butler operation across all accommodations.
• Establish and enforce grooming and service standards.
• Maintain high visibility and guest presence in operations.

Conoscenze

Leadership in luxury hospitality

High-level butler service

Team coaching and development

Service recovery excellence

Cultural reset experience

Descrizione del lavoro

Director of Butlers for beautiful Carribbean resort - relocation opportunituy!

• Position Title : Director of Butlers
• Salary : Highly competitive, plus accommodation and travel
• Department : Rooms Division / Guest Experience
• Reports to : Resort Manager / General Manager
• Team Size : 35 Butlers (large European-style operation)
• Environment : True luxury resort setting over 100 acres , servicing villas, suites, and residences

Role Overview :

We are seeking a top-tier Director of Butlers to lead and elevate a large-scale, European-style butler operation within a true luxury resort environment. This is a hands-on, highly visible leadership role requiring deep luxury service DNA, outstanding emotional intelligence, and the authority to reset, standardise, and elevate service at scale .

The successful candidate will set uncompromising standards for anticipatory service, presence, grooming, posture, language, and consistency , ensuring the butler experience aligns with Forbes / LQA / Michelin-level expectations .

Key Responsibilities :

• Lead the butler operation end-to-end across villas, suites and residences, ensuring flawless consistency and delivery.
• Elevate and enforce standards : grooming, posture, language, etiquette, arrival / departure rituals, in-room service sequences, and anticipatory service.
• Drive a culture reset where required—setting expectations, addressing underperformance, and restoring pride in the function.
• Maintain high guest visibility : present in the operation, leading by example, not desk-bound.
• Coach and develop the team through daily floor presence, observation, feedback and structured training.
• Establish clear SOPs and service playbooks in line with ultra-luxury benchmarks (Forbes, LQA and equivalent).
• Partner closely with Resort Leadership and Heads of Department to ensure seamless cross-functional delivery.
• Manage performance, scheduling, succession planning, and talent development across a large, mixed-tenure team.
• Ensure exceptional guest handling for UHNW and American luxury guests , with calm authority and discretion.
• Maintain service recovery excellence and proactive guest experience management without drifting into “guest relations only.”

Key Requirements (Non-Negotiable)

• Proven Director / Head of Butlers experience in ultra-luxury resorts or palaces (Aman, Cheval Blanc, Raffles, Rosewood, Peninsula, Dorchester Collection, One&Only or equivalent).
• Demonstrated leadership of high-performance teams across villas, suites, and residences.
• Strong grounding in International and European luxury service standards , with confidence managing UHNW and American luxury guests .
• Personally experienced in high-level butler service (not purely guest relations).
• Track record in culture reset and standards enforcement : grooming, language, posture, anticipation.
• Comfortable managing long-tenured teams and underperformance without disruption.
• High guest visibility; not desk-bound.

What We Will Not Consider

• Guest Relations–only profiles or current Guest Manager profiles
• Cruise-ship butler backgrounds
• Candidates without International and European luxury training
• Corporate or policy-heavy operators lacking floor presence and luxury service instinct

Role Mandate (Success Measures)

• Elevated service standards and consistency across the entire butler team
• A clear operating rhythm : daily floor leadership, coaching, and accountability
• Alignment with Forbes / LQA / Michelin-level expectations
• Strong partnership with Resort Management as a trusted senior leader

Candidate Profile & Search Notes

• Open to International and European or international candidates with the right pedigree.
• Only discreet, currently employed, top-tier candidates should be presented.