Deputy Commercial Team Leader Roma

IKEA; Roma; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading furniture retailer seeks a Deputy Commercial Team Leader in Rome. This role involves taking charge of departmental goals, ensuring optimal stock presentation, applying sales strategies, and fostering team development. Applicants should have strong sales knowledge, excellent communication skills in Italian and English, and the ability to explore local market opportunities. Join a diverse team committed to creating a welcoming environment for all customers, while driving business success and sustainability initiatives.

Competenze

• Ability to explore local market business opportunities.
• Understanding of customer needs to promote omnichannel strategies.
• Effective decision-making and prioritization skills.
• Knowledge of Sales techniques and KPIs.
• Strong communication skills with stakeholders.
• Decision-maker with strong interpersonal skills.
• Ability to organize and prioritize tasks.
• Skill in performance tracking and improvement.
• Fluent in Italian and English.
• National mobility.

Mansioni

• Take responsibility for departmental goals and action plans.
• Ensure shop is well-stocked and presented attractively.
• Apply sales steering on top-selling products.
• Monitor KPIs and local market input.
• Collaborate effectively with the Store Commercial Team.
• Work with P&C to ensure adequate staffing.
• Develop and recruit team members for growth.
• Promote sustainability initiatives within the team.

Conoscenze

Business opportunity exploration

Customer needs understanding

Flexibility and prioritization

Sales techniques knowledge

Stakeholder communication

Decision-making

Task organization

Performance measurement

Italian knowledge

English knowledge

Descrizione del lavoro

Join to apply for the Deputy Commercial Team Leader Roma role at IKEA.

What you’ll be doing day to day:

• Take responsibility for your department goals in every channel and secure that your action plan ensures the country priorities.
• Follow up and act accordingly by using proven solutions and good examples.
• Ensure the shop is in excellent shape as new and always fully and efficiently stocked and that the IKEA product range is presented in a way that inspires and satisfies customers in every touch point.
• Apply actively sales steering to department’s top‑selling products, prioritized products and IKEA service products in every, with the correct forecasting and phase‑in/phase‑out, to maximise sales and long‑term profitability.
• Be brave on commercial opportunities or threats to face a fast‑changing business environment by monitoring the main KPIs, evaluating relevant input from your local market, investigating local customer needs and their feedback in all the channels, and analysing stock availability.
• Be an active speaking partner with your Store Commercial Team and your matrix in SO to have an effective collaboration between the store and the SO, by keeping an active eye on the competition and sharing best practices and proven solutions.
• Proactively work with P&C department to have the right number of competent colleagues in the right place at the right time securing that they are fully able and available to guarantee the best customer experience to our visitors, to plan and offer a professional service with a core area approach in mind.
• Ensure your team has the right growth mindset and sales attitude, the correct knowledge about the product range in your department, and the IKEA services so that they can share this with IKEA customers to exceed their overall expectations on the shopping experience.
• Recruit, onboard & develop your team, its individual members, and their talent to have engaged colleague and ensure a succession planning.
• Be an active player in working on sustainability initiatives with the team through ensuring sustainability priorities are reflected across store offering.

What you’ll need to have:

• Ability to explore the potential business opportunities within the local market.
• Ability to understand customers’ needs and habits in order to promote an omnichannel approach.
• Ability to make things happen, priorities and make decisions by championing flexibility, speed, and simplicity.
• Knowledge of Sales techniques, local market and services, Sales Steering, Sales channels, Cycles, Data Analytics and Sales KPIs, P&L.
• Ability to communicate effectively with different stakeholders even in official events or meetings.
• A considered decision‑maker thanks to strong interpersonal skills with the ability to build trustful relationships.
• Ability to organise and prioritise different tasks and processes even inside an unknown environment.
• Ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward.
• Good knowledge in Italian and English.
• National mobility.

We care for people

At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, family situation and ability.

Our recruitment process may include recorded video interviews, digital platforms, and assessments (e.g., logical–numerical or aptitude tests).

If you have a disability or any specific needs you’d like us to be aware of, please feel free to share this with us during your first contact with our recruitment team. We’ll make sure you receive the support and accessibility you need to fully engage in the process.

Why you’ll join us

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximise sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!