Cybersecurity Technical Account Manager & Threat Advisor

Trend Micro; Milano; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A global cybersecurity leader is seeking a Customer Service Manager (TAM) in Milan to provide proactive technical support for premium customers. The ideal candidate will have a strong background in post-sales technical support, particularly in cybersecurity, and be fluent in both English and Italian. Responsibilities include managing customer accounts, building strong relationships, and providing expert guidance on security needs.

Competenze

• 3+ years experience in post-sales technical support or technical account management.
• Practical knowledge of Linux, Windows and networking.
• Fluency in written and spoken English and Italian.

Mansioni

• Provide proactive technical support for premium customers.
• Manage customer accounts for security needs.
• Build strong relationships with customers.

Conoscenze

Post-sales technical support

Customer service orientation

Problem-solving skills

Interpersonal skills

Attention to detail

Communication skills

Formazione

Technical Certification in IT, Networking and Security

Strumenti

Linux

Windows

Networking

Descrizione del lavoro

A global cybersecurity leader is seeking a Customer Service Manager (TAM) in Milan to provide proactive technical support for premium customers. The ideal candidate will have a strong background in post-sales technical support, particularly in cybersecurity, and be fluent in both English and Italian. Responsibilities include managing customer accounts, building strong relationships, and providing expert guidance on security needs.