Customer Success Manager AI-Image Analysis

Leica Microsystems; Trieste/Trst; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading global biotechnology company is seeking a Customer Success Manager to enhance onboarding and customer experience for image analysis software. This role includes customer support, driving adoption, and managing renewals. Ideal candidates should have a degree in a scientific field and experience in customer management within a SaaS context. The position offers remote work flexibility and opportunities for career development.

Servizi

Comprehensive benefit programs

Flexibility in remote work arrangements

Competenze

• Proven successful experience in customer facing role such as Customer Success Management, Customer Support or Account Management in a SaaS environment.
• Experience using microscopy and/or image analysis software is essential.
• Fluent in English and another European language.

Mansioni

• Act as a first point of contact for customers regarding Leica Microsystems’ AI image analysis software.
• Work with teams to create and grow a strong user community.
• Manage renewals and drive expansion.
• Contribute to meeting quarterly and annual sales targets.

Conoscenze

Customer Success Management

Microscopy

Image analysis software

Value selling techniques

Communication (English and another language)

Formazione

BA / BS or MS degree in biology, chemistry or related field

Strumenti

Advanced microscopy systems

Descrizione del lavoro

Overview

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? Leica Microsystems, one of Danaher’s 15+ operating companies, works to save lives through continuous innovation. You’ll thrive in a culture of belonging where your unique viewpoint matters and by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact — innovating at the speed of life.

Shape the Future with Us! Leica Microsystems has been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Leica is launching a brand-new, high-impact team to lead our strategic expansion into the rapidly growing spatial biology segment. We’re looking for top field sales talent to join us. This is a rare chance to get in at the ground floor of a major growth initiative, backed by Leica’s world-class brand and deep expertise in microscopy and imaging. If you’ve already built experience in the spatial space, you can immediately leverage that knowledge to make an impact—and position yourself at the forefront of where Leica is heading. Plus, as part of the Danaher Life Sciences group, you’ll have access to cross-company collaboration and exceptional career development opportunities.

Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible. Learn about the Danaher Business System which makes everything possible.

Role

The Customer Success Manager engages our customer to drive adoption of the Leica Microsystems image analysis software portfolio. This is a critical function with a clear focus: to successfully onboard, accompany new customers to deliver a positive customer and user experience and turn them into advocates as well as manage renewals. This position reports to the Market Development Manager and is part of the commercial team in EMEA.

Responsibilities

• Act as a first point of contact for customers for their questions about Leica Microsystems’ AI image analysis software and drive positive customer experience.
• Work with our Market Development, Application, Product Expert and Marketing teams to create and grow a strong user community.
• Manage renewals and drive expansion.
• Directly contribute to meeting quarterly and annual sales targets.
• Utilize value selling techniques to identify and address customer needs.

Qualifications

• BA / BS or MS degree in biology or chemistry, or a related scientific field.
• Proven successful experience in customer facing role such as Customer Success Management, Customer Support or Account Management in a SaaS or software sales environment.
• Experience using microscopy and/or image analysis software.
• Hands-on experience with advanced microscopy systems (e.g. confocal, multi-photon, spinning disk and/or light sheet).
• Fluent in English and in another European language.

Travel & Requirements

• Ability to travel – 10% travel, overnight, within territory or locations
• Must have a valid driver’s license with an acceptable driving record

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.