Customer Service Representative - Italian - Lisbon

Dila Recruitment; Firenze; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is looking for a Customer Service Representative to manage customer interactions across various channels. Candidates must be fluent in Italian and English, have strong communication skills, and be able to troubleshoot basic technical issues. This role offers a fixed-term contract, relocation pack, and growth opportunities within a leading global travel brand.

Servizi

Relocation pack: flight, room in shared apartment

Competitive salary with performance-based incentives

Access to exclusive travel perks and discounts

Competenze

• Native/fluent in Italian with strong written communication skills.
• Experience in customer service is preferred.
• Ability to troubleshoot common issues.

Mansioni

• Handle customer interactions across various channels.
• Provide clear and accurate information in response to inquiries.
• Collaborate with teams to resolve customer issues.

Conoscenze

Fluent in Italian (C2)

Fluent in English (B2)

Strong communication skills

Problem-solving skills

Organizational skills

Descrizione del lavoro

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Customer Service Representative

Location : Lisbon, Portugal

Work model : on site

Employment type : fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS :

• Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in customer service would be advantageous
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER :

• Relocation pack : flight, room in shared apartment
• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!