Customer Service Rep

American Residential Services; Lombardia; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading HVAC and plumbing service provider is seeking a dedicated customer service representative to join their team in Lombardia, Italy. This full-time position offers pay between $19 and $21 per hour, with paid training and a comprehensive benefits package including medical, dental, and paid time off. You will excel in a fast-paced environment, managing inbound and outbound calls, scheduling, and addressing customer needs with urgency. Weekend flexibility may be required.

Servizi

Weekly pay via direct deposit

Paid training and onboarding

15 days PTO + 8 paid holidays

Company-paid life insurance

Low-cost medical options

Competenze

• Prior experience in a customer service or call center environment.
• Proficiency with Microsoft Office and computer-based systems.
• Ability to handle multi-line phones with accuracy and composure.

Mansioni

• Deliver exceptional customer service through inbound and outbound calls.
• Manage scheduling and handle multi-line phones professionally.
• Support customers with urgency and professionalism.

Conoscenze

Customer service experience

Proficiency with Microsoft Office

Multi-line phone handling

Descrizione del lavoro

Overview

• Pay: $19 - $21.00 per hour plus incentives
• Schedule: 4 weekdays - 1 weekend day Full-time
• Late morning start time 8 hr shift

About AJ Perri : AJ Perri, part of the ARS family of brands, is a trusted leader in residential HVAC and plumbing services. We serve customers in the state of New Jersey with reliable, professional service. With over 50 years of local experience, we’re known for quality workmanship, prompt service, and customer satisfaction, backed by ARS’s national network.

What We Offer :

• Weekly pay via direct deposit
• Paid training and onboarding
• Insurance available after 31 days
• Low-cost medical (as low as $5 / week)
• Dental, vision, HSA / FSA
• 15 days PTO + 8 paid holidays
• Company-paid life insurance
• Clean office environment with strong team culture
• Career growth opportunities within a national network

Responsibilities

Deliver exceptional customer service through inbound and outbound calls. You’ll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency. This is a fast-paced, team-driven role based in-office — not remote.

Qualifications

What You Need :

• Prior experience in a customer service or call center environment
• Proficiency with Microsoft Office and computer-based systems
• Ability to handle multi-line phones with accuracy and composure
• Must report daily to the office (no remote work available)

Weekend and shift flexibility may be required

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional money may be offered based on experience and will be detailed in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law. Privacy policy available upon request.