Customer Relationship Specialist

MSC Cruises; Napoli; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Join a leading cruise brand as a Customer Relationship Specialist in Naples. You'll support marketing automation and tactical campaigns, ensuring successful post-booking engagement. This role requires strong organizational skills and proficiency in English, with opportunities to work in a diverse and inclusive environment.

Competenze

• Minimum 2 years of experience in campaign management.
• Proficiency in English and at least one additional European language.

Mansioni

• Design, schedule, and deploy marketing automation campaigns.
• Analyze campaign performance and report key metrics.

Conoscenze

English

Teamwork

Organizational Skills

Formazione

Background in Digital Marketing

Strumenti

Microsoft Office Suite

Marketing Automation Tools

Adobe Photoshop

Descrizione del lavoro

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Job Purpose

MSC Cruises is the world’s third-largest cruise brand and a leader in Europe, South America, the Gulf region, and Southern Africa, with significant market share and deployed capacity. It is the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and the Far East markets.

Headquartered in Geneva, MSC Cruises is part of the MSC Group, a Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. The fleet includes 22 cruise ships, with three new vessels scheduled for launch in 2025, 2026, and 2027.

We are seeking a Customer Relationship Specialist to join our CRM Department, reporting to the Team Leader. The role involves supporting marketing automation and tactical campaigns in the post-booking phase.

Key Accountabilities

1. Design, schedule, test, and deploy marketing automation campaigns, including one-shot, recurring, triggered, and dynamic campaigns.
2. Create and send email campaigns, ensuring accuracy in copy, layout, links, and dynamic content.
3. Analyze campaign performance and collaborate with the team to optimize results.
4. Report key metrics to stakeholders weekly and monthly.
5. Troubleshoot technical issues, manage list segmentation, and oversee email execution.

Qualifications, Experience, and Skills

• Minimum 2 years of experience in campaign management and guest engagement.
• Proficiency in English and at least one additional European language (Italian, Portuguese, German, Spanish, or French).
• Good knowledge of Microsoft Office Suite.
• Experience with marketing automation tools (e.g., Marketo, AJO, Braze, Salesforce Marketing Cloud) is advantageous.
• Knowledge of Adobe Photoshop is preferred.
• Background in Digital Marketing or CRM is a plus.
• Self-motivated with proactive teamwork skills.
• Strong organizational skills and attention to detail.

Visa Requirements

• Legal right to work in Italy.

Our Commitment

We value diversity, inclusivity, and environmental responsibility. We aim to create an environment where everyone feels valued and empowered.

Join MSC Cruises and turn your passion into an extraordinary career. Apply today and start your journey with a global team pushing boundaries and achieving remarkable goals.