Construction Success Manager

Fieldwire; Sesto San Giovanni; Remoto; EUR 45.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading software company is seeking a Customer Success Manager to ensure customers get the most from their software solutions. This remote role requires strong customer and service orientation, as well as experience in the construction industry. Responsibilities include needs analysis, training, and proactive customer engagement. Join us to inspire our clients and improve their productivity.

Competenze

• Experience in the construction industry (as a project manager).
• Experience in customer success management or customer care is a plus.

Mansioni

• Conduct needs analyses to understand customer processes and problems.
• Proactively recommend software solutions and demonstrate added value.
• Conduct customer training and support after implementation.

Conoscenze

Customer and service orientation

Empathy

Solution orientation

Descrizione del lavoro

Overview

We are looking for a brilliant Customer Success Manager for our Fieldwire Software team. You will ensure that your customers get the best out of their product or service. We are looking for team players with a customer and service orientation and enthusiasm for digital transformation who live our corporate values and want to give their best every day to develop themselves and our company further. You will work 100% remotely.

About the company

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

Responsibilities

• Carry out needs analyses on the customer side to understand processes and problems
• Proactively recommend our software solution and demonstrate the added value, especially in the context of upsell and cross-selling activities
• Conducting customer training (onboarding new customers, product training for end users and support after successful implementation)
• Close cooperation with sales colleagues regarding license renewals and customer development
• Responsibility for a defined portfolio of new and existing customers
• Proactive customer contact and relationship management
• Participation in product improvement, especially through close cooperation with the product team and transmission of customer feedback

Qualifications

You will inspire our customers from the construction industry with your empathy and solution orientation. You will draw on your experience in the construction industry (as a project manager) and possibly experience in customer success management or customer care.