Commercial Operations Junior - Medical Devices

Eurofins; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading analytical services company in Milan is seeking a Commercial Operations Junior to join their Sales & Marketing department. The role focuses on client communication and support, requiring a degree in Biology or related fields, exceptional English skills, and strong interpersonal abilities. The candidate will assist the sales team, manage customer data, and interface with various departments. A corporate welfare benefit is offered, with the contract type to be evaluated based on the selected profile.

Servizi

Corporate welfare

Competenze

• Degree in Biology, Pharmaceutical Chemistry, Chemistry, Bioengineering, or related fields is required.
• Previous experience in Customer Care/Service is a plus.
• Excellent knowledge of English is essential.

Mansioni

• Direct contact, management, and support for clients regarding Lab Access platform.
• Assistance to the sales team in preparing offers and test codes.
• Customer data management in CRM.
• Interface with various departments to resolve issues.
• Support operational workflows for the team.

Conoscenze

Customer Care/Service experience

Excellent knowledge of English

Strong interpersonal skills

Problem-solving skills

Excellent command of IT tools

Formazione

Degree in Biology or related fields

Descrizione del lavoro

Commercial Operations Junior - Medical Devices

• Full-time

With 900 laboratories, approximately 65,000 employees, over 200,000 analytical methods, a presence in 54 countries, and an annual revenue of €6.7 billion, Eurofins Scientific is an international leader in third-party analytical services in the Pharmaceutical, Food, Environmental, and Consumer Products sectors.

Eurofins, with the goal of strengthening its BioPharma division and delivering value to clients worldwide, is constantly seeking highly motivated individuals who are results-oriented and eager to join a solid and dynamic organization.

Eurofins BioPharma Product Testing, as part of its growth and development strategy, is looking for a resource to join its Sales & Marketing department at its Vimodrone (MI) site as a Commercial Operations Specialist.

This role does not involve laboratory activities but requires specific technical skills, mainly focused on daily support for external and internal clients, managing communications (phone, email) with clients (BioPharma, Medical Device, and Biocide markets) and internal operational and commercial units to provide the required technical and/or commercial support.

The position requires daily use of IT systems and English language (role part of an European team, manager not based in Italy.)

Responsibilities

• Direct contact, management, and support for Direct and Intercompany clients regarding Lab Access platform;
• Assistance and support to the sales team and technical secretaries in preparing offers, test codes, and/or sample management;
• Customer data management and requests in CRM;
• Interface with various company departments to resolve logistical and/or administrative issues;
• Support units in managing assignments to ensure consistency with economic proposals and compliance for sample processing within the company LIMS;
• Support commercial management / Inside Sales and Commercial Operations management in defining operational workflows for the team;

Qualifications

• Degree in Biology, Pharmaceutical Chemistry and Technology, Chemistry, Bioengineering, or other scientific fields;
• A previous experience in Customer Care/Service or similar roles will be considered a plus;
• Ability to interface, support, and communicate with clients at a commercial level;
• Ability to monitor and follow up on projects;
• Excellent knowledge of English is a Must (interview will be conducted in English);
• Organization, accuracy, and punctuality;
• Autonomy in daily work management and teamwork;
• Problem-solving skills and strong interpersonal skills;
• Excellent command of IT tools;
• Residence in Milan or nearby Vimodrone;

Benefits

• Corporate welfare;

The type of contract will be evaluated based on the selected profile.

To apply, please send a detailed CV, specifying authorization for personal data processing.