Client Relationship Manager

Bybit; Rimini; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading financial firm seeks an enthusiastic Relationship Manager in Rimini, Italy, to drive client engagement and retention. The ideal candidate has 4-7 years of experience in sales and client services, focusing on high net-worth individuals and institutional clients. Strong communication skills and proficiency in Italian are essential for success in this role.

Competenze

• 4-7 years experience in sales and client services in finance.
• Portfolio management for high net-worth individuals or institutions.
• Proficient in Italian (written and spoken).

Mansioni

• Perform client acquisition and manage relationships with VIP clients.
• Build rapport with existing clients through sustained communication.
• Analyze client behavior and prepare key analysis reports.
• Coordinate with stakeholders to provide optimal service solutions.

Conoscenze

Client acquisition

Relationship management

Strong communication skills

Analytical skills

Descrizione del lavoro

Overview

We are looking for an enthusiastic Relationship Manager to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (Italy).

Responsibilities

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients; Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients\' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications

• At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.;
• Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;
• Experience working in trading platforms or exchanges is highly advantageous;
• Strong communication and written skills;
• Proficient in Italian (written and spoken);
• Able to work under pressure and tight deadlines while maintaining good multi-tasking skills.