BRAND AMBASSADOR Luxury German

Odity; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A multinational customer relations company in Milan seeks a skilled Brand Ambassador fluent in German to handle customer relations in the luxury sector. The ideal candidate will have a strong customer care attitude, excellent communication skills, and experience in e-commerce for fashion brands. This full-time role includes shift work and offers opportunities for continuous training and professional growth in a supportive environment.

Servizi

Targeted training on Luxury Brands

Language practice and professional growth

Collaborative environment

Innovative workspace

Competenze

• Degree or relevant experience in e-commerce Customer Care for Fashion and Luxury.
• Strong communication and interpersonal skills.
• Fluency in German (B2/C1) is required.

Mansioni

• Manage customer relations with Italian and international customers via phone/chat/email.
• Provide e-commerce and after-sales support to customers.

Conoscenze

Fluent in German (B2/C1)

Customer care attitude

Communication skills

Experience in luxury brand environments

Knowledge of IT tools

Formazione

Degree in relevant field or experience in e-commerce Customer Care Fashion and Luxury

Strumenti

Microsoft Office

Descrizione del lavoro

At Odity , we are experts in customer relations. We support the brands that trust us to take care of their greatest wealth : their customers.

We are a multicultural team of 1,500 employees based in 10 offices located around the world : New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, Tokyo.

Today we work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking and media sectors.

We’re looking for a highly skilled BRAND AMBASSADOR Luxury German to join our team. The ideal candidate has a strong attitude for customer care, fluent in languages, empathetic by nature, fashion and international luxury brands enthusiast with excellent communication and interpersonal skills.

Office : Milano, on site (Duomo, San Babila)

Languages knowledge :

German (B2 / C1)

Tasks :

• Customer relations with Italian and international customers through phone / chat / e-mail
• E-commerce and after-sales support : assisting customers in their online purchases

Contract : Full time 8 hours a day (40 hours a week) on shifts 5 days a week.

Qualifications :

Degree and / or experience in e-commerce Customer Care Fashion and Luxury.

Good knowledge of the main IT tools and specifically of Microsoft Office applications.

Benefit :

Targeted and continuous training on Luxury Brands

Constant practice of languages and professional growth in the luxury world

Collaborative and supportive environment

Welcoming and innovative spaces

Send your CV and Join our Team!

A language test will be carried out in the initial phase of the interview.

Odity is committed to equal opportunity in employment. We are driven by true passion for our work and supporting each other.