B2C Digital Channels Technology Business Analyst - MSC Cruises

Jobbit; Giugliano in Campania; Ibrido; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading technology firm is seeking a Business Analyst to support digital channel transformation. Located in Italy, this role involves gathering requirements, collaborating with cross-functional teams, and working on enhancing digital platforms. Ideal candidates should possess a Bachelor's degree and strong analytical skills. Fluent Italian and English are essential.

Competenze

• Proven experience as a Business Analyst in digital environments.
• Strong understanding of Agile methodologies, especially within SAFe.
• Fluent in Italian and English.

Mansioni

• Gather and analyze requirements from business stakeholders.
• Translate requirements into functional specifications and user stories.
• Collaborate with Product Owners and technical teams.

Conoscenze

Analytical skills

Communication skills

Agile methodologies

Technical documentation

Formazione

Bachelor's degree in IT Engineering, Computer Science, or related field

Strumenti

Jira

Confluence

Postman

Miro

Descrizione del lavoro

Overview

B2C Digital Channels Technology Business Analyst - MSC Cruises

Join to apply for the B2C Digital Channels Technology Business Analyst role at Jobbit.

Location: Naples or Milan office, with up to 2 days per week of remote work.

Job Purpose

MSC Cruises is the world's third-largest cruise brand and a leader in multiple regions. MSC Cruises is part of the Cruise Division of MSC Group. The contemporary brand operates a modern fleet, with new vessels launching in 2025–2027. We are looking for a motivated and skilled Business Analyst to join our Digital Technology department. You will contribute to strategic initiatives within our B2C channel, supporting the transformation of our digital platforms.

We are seeking a BA who will help transform B2C channels and marketing ecosystems, with responsibilities across requirements gathering, analysis, and collaboration with cross-functional teams.

Responsibilities

• Gather and analyze requirements raised by business stakeholders that impact B2C channels
• Translate requirements into technical, structured functional specifications and user stories for the development team
• Collaborate closely with Product Owners, Scrum Masters, and technical teams
• Participate in PI Planning and Agile ceremonies under the SAFe framework
• Contribute to the transformation stream focused on enhancing digital channels and marketing ecosystems
• Work closely with stakeholders to define B2C functional and technical requirements
• Manage and refine product backlog using Jira and document outcomes in Confluence
• Support workshops and co-design sessions with tools such as Miro
• Create flow diagrams, concept maps, and structured documentation to support requirement clarity and traceability
• Perform basic API testing (e.g., with Postman) to validate and refine requirements
• Monitor and interpret product KPIs such as Core Web Vitals, collaborating with stakeholders to understand business KPI
• Familiarity with performance monitoring and observability tools such as Dynatrace and Splunk, with understanding of customer-centric metrics like NPS
• Contribute to continuous improvement of Agile delivery processes within the SAFe framework

Qualifications

• Bachelor's degree (or equivalent) in IT Engineering, Computer Science, Business, or Project Management
• Proven experience as a Business Analyst, ideally within digital environments
• Strong understanding of Agile methodologies, preferably within SAFe
• Technical skills to support analysis, including API interaction and validation (e.g., Postman)
• Basic knowledge of web technologies (HTML, REST, CSS) and basic programming knowledge of frameworks such as React, Vue.js, Node.js, and jQuery
• Understanding of system architecture, integration patterns, and API gateway / orchestration layers (e.g., Layer7, MuleSoft)
• Proficiency in requirement visualization and documentation tools such as Miro, Lucidchart, Draw.io, Visio
• Hands-on experience with Jira and Confluence
• Experience in identifying, orchestrating, and tracking end-to-end delivery activities
• Excellent analytical and problem-solving skills with ability to work independently and collaboratively
• Able to manage complex stakeholder interactions and drive satisfaction and loyalty
• Adaptable in communication style to stakeholder needs; able to simplify complex ideas for different audiences
• Ability to say no to stakeholders with valid reasoning; experience guiding stakeholders on solution options
• May present as a functional expert in a product
• Clear and effective communication skills; ability to document business requirements precisely
• Fluency in Italian and English (written and spoken)
• Basic experience with Content Management Systems (CMS)
• Knowledge of the Adobe ecosystem (e.g., Adobe Experience Manager) is a plus
• Availability to travel occasionally (up to 10% of working days annually)

Visa Requirements

• Right to work in Italy

Our commitment

We are committed to building a diverse, inclusive environment where guests and employees feel valued and empowered. We take meaningful actions with long-term positive impact on our people and our planet.

Ready to turn your passion into something extraordinary? Join MSC Cruises, where new opportunities await. Your journey starts here.

Settore: Hotel / Turismo

Ruolo : IT / Technology; Seniority level: Not Applicable

Employment type: Full-time

Job function: Research, Analyst, and Information Technology

Industries: Hospitality