Application Engineer, RBS

Amazon; Asti; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading global e-commerce company is seeking a Technical Support Lead in Asti, Italy. The role involves leading multi-team projects, providing technical guidance, and resolving complex support issues. Candidates should have over 5 years of experience, strong SQL skills, and a proven ability to mentor junior engineers. This position offers the opportunity to work in a dynamic environment focused on continuous improvement.

Competenze

• 5+ years of software development or technical support experience.
• Strong SQL skills with relational databases.
• Ability to provide technical guidance and mentor junior engineers.

Mansioni

• Act as a technical lead and subject-matter expert.
• Lead large, multi-team projects and resolve complex support issues.
• Coordinate with management to assign tasks and projects.

Conoscenze

Software development

Technical support

SQL

Problem-solving

Effective communication

Strumenti

AWS

MySQL

PostgreSQL

Descrizione del lavoro

Overview

Retail Business Services (RBS) supports Amazon’s Retail business growth WW through three core tasks: (a) Selection, where RBS sources, creates and enriches ASINs to drive GMS growth; (b) Defect Elimination, where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow; and (c) supports operational processes for WW Retail teams where there is an air gap in the tech stack. The RBS tech team develops automation that leverages Machine/Deep Learning to scale execution of these high-complexity tasks that currently require human cognitive skills. Our solutions ensure that information in Amazon’s catalog is complete, correct, and comprehensive enough to give Amazon customers a great shopping experience every time.

We believe in the value of "Work Hard. Have Fun. Make History" by sharing learning experiences from the front line with development teams. The team offers varied opportunities for people who like mastering a domain, juggling multiple tasks, or focusing on code to support the team. We challenge one another daily, hold ourselves accountable for our work product and our customers' success, and continually seek improvements in customer experience, product quality, and support systems.

Responsibilities

• Act as a technical lead and subject-matter expert for one or more services, serving as a support leader across the organization.
• Lead large, multi-team projects and resolve the most complex support issues; drive operational efficiency by identifying and developing SLAs, metrics, monitors, procedures, tools, and documentation.
• Coordinate with management to assign tasks and small projects to other Support Engineers; design and develop complex, high-performing scripts and applications.
• Collaborate with other Amazon leaders to share ideas and improve support across the company.
• Play a significant role in hiring, mentoring, and training employees; mentor individuals and guide career growth within the team.
• Demonstrate strong judgment in decision-making; actively mentor the community on advanced technical issues.
• Provide on-call support for alarm monitoring, application infrastructure, and bug fixes; onboard clients to the platform and familiarize them with features and capabilities.

BASIC QUALIFICATIONS

• 5+ years of software development or technical support experience.
• Experience owning support activities for services and collaborating with development teams to improve service support.
• In-depth understanding of software development principles, design patterns, and best practices.
• Ability to understand/debug existing code and write clean, efficient code.
• Strong SQL skills with relational databases (MySQL, PostgreSQL).
• Familiarity with software testing principles; testing experience is valuable.
• Ability to provide technical guidance and mentor junior engineers.
• Strong analytical skills to assess complex technical solutions and guide resolution.
• Effective communication with cross-functional teams, stakeholders, and clients.
• Ability to handle high-impact incidents, perform root cause analysis, and drive to closure.
• Excellent communication skills for customer support via email, phone, or screen-sharing.
• Strong teamwork and interpersonal skills to work with a variety of roles from junior engineers to senior leaders.

PREFERRED QUALIFICATIONS

• Strong understanding of support processes, SLAs, ticket handling, monitoring, processes, and metrics.
• Hands-on experience with cloud technologies.
• Hands-on experience with distributed/enterprise applications.
• Experience developing automated solutions.
• Experience working in AWS ecosystem leveraging AWS services.

About the team

Retail Business Services (RBS) supports Amazon’s Retail business growth WW through three core tasks: (a) Selection, where RBS sources, creates and enriches ASINs to drive GMS growth; (b) Defect Elimination, where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow; and (c) supports operational processes for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high-complexity tasks that currently require human cognitive skills.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit the Amazon accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.