AfterSales Senior Manager - Machinery

LHH; Tubre; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A solid multinational company is seeking an Aftersales & Service Manager to drive service operations in Italy. The role requires at least 6 years of experience in industrial sectors, team management capabilities, and strong communication skills. Responsibilities include developing services, managing performance metrics, and ensuring customer satisfaction. This position offers a hybrid work model with 1 day of remote work per week.

Competenze

• Minimum of 6 years of relevant professional experience in industrial sectors.
• Must have ability to train and motivate others.
• Passionate and hard worker with a problem-solving attitude.

Mansioni

• Develop and execute the Service business while managing the Profit Center.
• Ensure execution of Service activities and projects.
• Measure performance based on KPIs.

Conoscenze

Expertise in rentals and maintenance contracts

Team management

Communication skills

Problem solving

Target and results-oriented

Strategic thinking

Proficient with MS Office

Advanced English (oral and written)

Descrizione del lavoro

Aftersales & Service Manager

Da remoto: Remoto

Our valued client is a solid multinational company with over 8,000 employees worldwide, a leader in its sector, known for the production and sale of durable machinery, instrumental devices and related spare parts.

Location: Northwest Milan (1 day of remote work per week)

Responsibilities

• Develop and execute the Service business while being responsible for the Profit Center and all its resources.
• Responsible for the Aftersales & Service activities of the company in the Italian market.
• Measure performance and efficiency based on KPIs.
• Ensure the execution of the Service activities and projects in the company.
• Responsible for the approval of technical suppliers.
• Support to branches.
• Monitor turnover of Service and spare part sales.
• Ensure a high level of customer satisfaction.
• Control of internal costs and warranties.
• Pricing of service contracts.

Your Profile

• Minimum of 6 years of relevant professional experience in industrial sectors with a focus on the technical department.
• Expertise in rentals and maintenance contracts (knowledge of service costs, etc.).
• Prior work experience in team management.
• Must have ability to train and motivate, proving very good communication skills.
• Passionate and hard worker.
• Manage complexity and work volume, problem solver.
• Target and results oriented.
• Strategic thinking and acting.
• Proficient with MS Office.
• Knowledge of CRM system.
• Advanced in English oral and written.