Wormhole / Project Officer

PT Delonix Group Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology and customer solutions firm in Jakarta Utara is seeking to enhance daily customer service operations. The role involves supporting front desk functions and exploring AI tools for efficiency. Candidates should be curious, creative, and eager to learn in AI and operations. Experience in customer service or related fields is a plus. Join a supportive team that values creativity and communication in a friendly environment.

Benefits

Supportive and inclusive work environment

Opportunities for growth in AI and technology

Qualifications

• Creative and curious with a willingness to experiment with new ideas.
• Eager to learn and grow in AI, operations, and digital tools.
• Experience in related fields like customer service or tech roles.

Responsibilities

• Support Customer Service daily operations and front desk.
• Explore and test AI tools for efficiency improvements.
• Research new AI use cases and operational enhancements.
• Support app development, focusing on UI/UX improvements.
• Manage and monitor AI tools for reliable operations.

Skills

Customer service

Experience in operations

Project support

Communication skills

Creativity

Job description

We are a collaborative and people-oriented team exploring how AI, technology, and customer experience can work together. We believe in a supportive work culture where diverse perspectives, creativity, and attention to detail help us build better solutions and stronger operations.

What You’ll Do

Support Customer Service daily operations, including front desk support and weekly reporting.

Explore, test, and improvise AI tools to improve efficiency and customer experience.

Research and experiment with new AI use cases and operational improvements.

Support app development initiatives, especially UI/UX improvements with a strong focus on user experience.

Manage, monitor, and maintain AI tools to ensure smooth and reliable daily operations.

What We’re Looking For

Creative, curious, and confident in experimenting with new ideas and approaches.

Eager to learn and grow in AI, operations, and digital tools.

Experience in related fields such as customer service, operations, project support, or digital/tech-related roles.

Comfortable communicating with various stakeholders in a professional and friendly manner.

Cheerful, positive, and detail-oriented team player.

Why You’ll Love Working With Us

A supportive, inclusive, and respectful work environment.

Opportunities to grow in AI, technology, UI/UX, and project coordination.

A role where empathy, communication, and creativity are truly valued.

Meaningful work that blends people, technology, and daily operations.