Workforce Management & Reporting Staff

ATI Business Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 164.744.000 - 247.117.000; Full time

Job summary

A dynamic technology services provider in Jakarta is seeking a Workforce Management professional to enhance operational efficiency through data analysis. The ideal candidate should have a Bachelor’s degree, advanced Excel skills, and experience in data management. Responsibilities include preparing forecasts, conducting audits, and analyzing data trends. Strong communication skills in Bahasa and English are required. Join us to support the growth of our clients in the travel and hospitality sectors.

Qualifications

• Minimum Bachelor's degree in Mathematics, Computer Science, Statistics, Accounting, or a related field is preferred.
• Experience in data management and data analysis role will be an advantage.
• Advanced skills in Microsoft Excel are non-negotiable.
• High attention to detail as the work requires very high accuracy.
• Good communication skills in both Bahasa and English.
• Good analytical skills with the ability to utilize data to support arguments.
• Comfortable working with tight deadlines.

Responsibilities

• Responsible for preparing data forecasting, service levels, and operational reports.
• Create and maintain forecasts and agent's rosters.
• Conduct regular audits and identify anomalies in performance.
• Analyze trends of historical data for reports.
• Provide recommendations for improvements in data tracking.

Skills

Data analysis

Communication

Mathematics

Microsoft Excel

Attention to detail

Analytical skills

Education

Bachelor's degree in Mathematics, Computer Science, Statistics, Accounting, or a related field

Job description

ATI Business Group is looking for Workforce Management to drive operational efficiency through data analysis. Involve in our data-driven world and grow through interpreting data to inform strategic decision-making, providing actionable insights, and supporting continuous improvement. You will develop strong research skills, excellent communication, and record-keeping abilities. If you are highly organized, self-motivated, and proficient in mathematics and Microsoft Excel, we are looking forward to seeing your application!

Responsibilities

• Responsible for but not limited to preparing data forecasting, service levels, handling times, manpower calculations, and other operational reports.
• Create and maintain hourly, daily, weekly, and monthly forecasts including the arrangement of agent's rosters as part of the manpower planning.
• Conduct regular audits and identify anomalies in individual agents' performance.
• Analyze trends of historical data from the dashboard and support the leadership team in creating reports on account performance reviews and other ad-hoc tasks.
• Provide recommendations and implement improvements in data tracking and reporting.

Requirements

• Minimum Bachelor's degree in Mathematics, Computer Science, Statistics, Accounting, or a related field is preferred.
• Experience in data management and data analysis role will be an advantage.
• Advanced skills in Microsoft Excel are non-negotiable.
• High attention to detail as the work requires very high accuracy.
• Good communication skills in both Bahasa and English.
• Good analytical skills with the ability to utilize data to support his/her arguments.
• Comfortable working with tight deadlines.

Be Part of ATI Journey

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1300 employees providing services to our clients across the globe.