Waiter/ess (Server)

Hilton Worldwide, Inc.; Kota Bandung; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A leading global hospitality company in Bandung is seeking a Waiter/ess (Server) to deliver excellent guest experiences. The role involves serving guests efficiently, managing queries, and ensuring compliance with health regulations. Ideal candidates will have customer service experience, be flexible, and be able to work in teams. This position offers an opportunity to be part of a team dedicated to hospitality excellence within a valued global brand.

Qualifications

• Experience in Food and Beverage department and/or industry.
• Previous experience of cash handling.
• Knowledge of Food Hygiene Regulations.

Responsibilities

• Manage guest queries in a friendly and efficient manner.
• Serve beverages following regulations for residents and non-residents.
• Ensure knowledge of menu and all products.

Skills

Customer service

Flexibility

Teamwork

Job description

Job Description - Waiter/ess (Server) (HOT0C7VD)

Job Description

Waiter/ess (Server)

Job Number:

HOT0C7VD

Work Locations

Hilton Bandung HOS Tjokroaminoto No. 41-43 Bandung 40171

As a Waiter/ess (Server), you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. Duties include:

• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are consistently good and delivered in a timely manner
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation

Required qualities:

• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

Advantageous skills and distinctions:

• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!