Universal Banker: Customer Solutions & Digital Access

HSBC; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global banking institution in Surabaya seeks a Staff Universal Banker to provide excellent customer service and operational support. This role involves introducing bank products, managing complaints, and conducting product promotions. Candidates must be Indonesian citizens, hold a Bachelor's degree, and possess good communication skills. Fresh graduates are welcome. The company fosters a culture of professional development and inclusivity.

Qualifications

• Indonesia Citizen only.
• Fresh graduates are welcome.
• Having experience as Admin Staff would be an advantage.
• Able to work under pressure.

Responsibilities

• Provide excellent service through bank services/products.
• Perform operational duties and support functions.
• Offer product promotions to customers.
• Conduct cross sell to existing customers.
• Provide digital product guidance.
• Implement follow-up on customer-approved products.
• Record and follow up on customer complaints.
• Manage operational risk with customers.

Skills

Good communication skill

Proficiency in English

Computer literate

Education

Bachelor Degree

Job description

A global banking institution in Surabaya seeks a Staff Universal Banker to provide excellent customer service and operational support. This role involves introducing bank products, managing complaints, and conducting product promotions. Candidates must be Indonesian citizens, hold a Bachelor's degree, and possess good communication skills. Fresh graduates are welcome. The company fosters a culture of professional development and inclusivity.