TSP Manager (Marketplace & Live Streaming)

PT LUXFELINE GLOBAL TECHNOLOGY; Pluit; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading technology and e-commerce firm in Pluit, North Jakarta is seeking a highly experienced TSP Manager to lead their marketplace and live streaming division for TikTok Shop and Shopee. This role requires strong leadership and analytical skills, overseeing operations, managing teams, and ensuring sales targets are met. Ideal candidates will have at least 2 years of experience in e-commerce and familiarity with relevant platforms. The position offers a competitive salary and a supportive environment for growth.

Benefits

Competitive salary based on experience

Parking membership (car/motorcycle)

Dynamic, collaborative environment

Qualifications

• Minimum 2 years experience in e-commerce operations.
• Experience working in an agency, MCN, TSP, or digital media environment required.
• Proven experience managing cross-functional teams.

Responsibilities

• Lead and supervise the entire TSP team.
• Oversee daily operations on TikTok Shop and Shopee.
• Coordinate daily briefings with the livestream host team.
• Prepare performance reports for the General Manager.

Skills

E-commerce operations experience (TikTok Shop / Shopee)

Leadership in digital media environment

Strong analytical thinking

Excellent communication skills

Tools

TikTok Seller Center

Shopee Seller Center

Ads Center

Job description

Luxfeline Global Technology

Pluit, North Jakarta (Baywalk Mall)

Full-Time | On-site

Salary: 8.000.000 - 12.000.000 Negotiable (based on experience)

About the Role

Luxfeline Global Technology is seeking a highly experienced TSP Manager to lead our marketplace and live streaming division for TikTok Shop and Shopee.

This role requires strong leadership, analytical capability, and experience in agency or digital media environments, where performance, speed, and coordination across multiple teams are critical.

You will oversee marketplace accounts, manage livestream teams, optimize operations, and ensure monthly sales targets are consistently met.

Key Responsibilities

1. Team Leadership & Performance Management

Lead, develop, and supervise the entire TSP team (operations, hosts, creatives, CS, etc.).

Conduct weekly and monthly performance reviews with structured feedback.

Manage team discipline, resolve internal conflict, and maintain a productive team culture.

Create daily and weekly task lists, project timelines, and clear deliverables.

2. Marketplace & Account Operations

Oversee daily operations on TikTok Shop and Shopee.

Coordinate directly with RMs/AMs from both platforms.

Monitor store metrics (conversion, CTR, GMV, ads performance, seller ratings).

Ensure seamless execution of campaigns, promotions, and product uploads.

3. Live Streaming Management

Coordinate daily briefings with the livestream host team.

Review product performance, campaign requirements, and script/gimmick strategies.

Ensure livestream sessions are aligned with sales targets and brand requirements.

4. Cross-Department Coordination

Work closely with Customer Service, Warehouse, Content, Creative, and KOL/Affiliate teams.

Ensure all departments support marketplace and livestream performance goals.

Communicate updates, changes, and key business priorities across teams.

Manage and deliver monthly GMV targets.

Conduct data analysis and competitive research for pricing, margining, and product strategy.

Plan and optimize ad spend across TikTok & Shopee.

Evaluate product selling prices based on cost structure, market competition, and target margins.

6. Reporting & Internal Coordination

Prepare daily, weekly, and monthly performance reports for the General Manager.

Liaise with brand principals and partners regarding account management and issue resolution.

Make proactive decisions and solve operational or internal challenges.

Skills & Requirements

Minimum 2 years experience in e-commerce operations (TikTok Shop / Shopee).

Mandatory: Experience working in an agency, MCN, TSP, or digital media environment.

Strong proficiency in:

TikTok Seller Center

Shopee Seller Center

Ads Center

Excellent leadership skills with proven experience managing cross-functional teams.

Strong analytical thinking and decision-making abilities.

Capable of handling fast-paced operations and tight deadlines.

Excellent communication and coordination skills.

Familiar with marketplace KPIs, GMV targets, and growth strategies.

Competitive salary (based on experience).

Parking membership (car/motorcycle).

Opportunity to lead a fast-growing livestream & e-commerce division.

Dynamic, collaborative, and high-growth environment.