Travel Consultant

PT Smailing Tours & Travel Service; Jakarta Pusat; On-site; IDR 98.425.000 - 131.234.000; Full time

Job summary

A leading travel service provider in Jakarta is seeking a Travel Consultant to deliver exceptional travel planning and booking services. You will engage with clients, research travel options, and provide personalised recommendations. The ideal candidate has a passion for travel, strong communication skills, and experience in customer service. This full-time position offers a dynamic work environment focused on delivering exceptional customer experiences.

Qualifications

• Minimum 1 year of experience in a travel consultant or customer service role.
• Excellent communication and interpersonal skills.
• Strong research and problem-solving skills.
• Fluency in English and Bahasa Indonesia.

Responsibilities

• Engage with customers to understand their travel requirements.
• Research and compare travel options, including flights and accommodations.
• Provide personalised recommendations and itinerary planning.
• Book and confirm travel arrangements.
• Address customer inquiries and resolve issues.

Skills

Customer service

Travel planning

Communication skills

Problem-solving

Research skills

Tools

Travel booking systems

Job description

About the role

As a Travel Consultant at PT Smailing Tours & Travel Service, you will play a vital role in providing exceptional travel planning and booking services to our diverse clientele. This full-time position is based in Central Jakarta, Jakarta, and offers the opportunity to work in a dynamic, customer-focused environment within the hospitality and tourism industry.

What you'll be doing

• Engaging with customers to understand their travel requirements and preferences
• Researching and comparing travel options, including flights, accommodations, and activities
• Providing personalised recommendations and itinerary planning to meet customer needs
• Booking and confirming travel arrangements, ensuring all details are accurate
• Addressing customer inquiries and resolving any issues that may arise before and during travel
• Maintaining up-to-date knowledge of travel destinations, industry trends, and company offerings
• Contributing to the overall success of the team and the company through exceptional customer service

What we're looking for

• Minimum 1 years of experience in a travel consultant or customer service role
• Excellent communication and interpersonal skills, with the ability to provide a personalised and empathetic customer experience
• Strong research and problem-solving skills, with the ability to think creatively to meet customer needs
• Familiarity with travel booking systems and industry-related software
• A passion for travel and a deep knowledge of global destinations, cultures, and travel trends
• Fluency in English and Bahasa Indonesia, with the ability to communicate effectively in both languages
• A customer-centric mindset and a commitment to delivering exceptional service

About us

PT Smailing Tours & Travel Service is a leading provider of travel services in Indonesia, with a reputation for delivering exceptional customer experiences. Our mission is to inspire and facilitate unforgettable travel adventures, helping our clients create lasting memories. As a dynamic and growing company, we are committed to innovation, sustainability, and continuous improvement, with a focus on providing our customers with the highest level of service.