Trainer (Collection)

SAMIR; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A growing training company in Indonesia is seeking a Training Supervisor to deliver training programs and evaluate their effectiveness. The ideal candidate will have a bachelor’s degree and 1-3 years of training experience, particularly in Desk Collection, Customer Service, Credit Analyst, or QA. They will collaborate with internal stakeholders to assess employee skills and create necessary training interventions. Candidates based in Sleman, Yogyakarta and nearby areas are encouraged to apply.

Qualifications

• Bachelor's degree in any background is required.
• 1-3 years of training experience in Desk Collection/Customer Service/Credit Analyst/QA is necessary.
• Familiarity with training tools and methods is important.

Responsibilities

• Collaborate with stakeholders to identify training needs.
• Evaluate employee performance to identify skill gaps.
• Create training programs and prepare learning materials.
• Develop onboarding programs for new employees.
• Conduct surveys to assess program effectiveness.

Skills

Training and Development

Time Management

Organizational Skills

People Skills

Education

Bachelor's degree

Job description

Primary Job Role:

Training Supervisor is responsible for delivering and providing the program as per the company’s needs, do curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

Job Description:

1. Collaborate with internal stakeholders to identify company training needs
2. Evaluate Desk Collection/Customer Service/Credit Analyst/QA performance to gauge where skills are lacking
3. Create training programs to address skill gaps in employees
4. Prepare learning materials for training and development programs
5. Develop onboarding programs for new employees
6. Conduct surveys to gauge the effectiveness of program

Job Qualifications:

1. Bachelor's degree in any background
2. Proven experience in as a trainer for Desk Collection/Customer Service/Credit Analyst/QA for 1-3 years
3. Familiar with training and development skill and tools
4. Excellent time management and organizing skill
5. Has a passion to help employees thrive their target
6. Dynamic and resilient
7. Strong “people” sense
8. Based in Sleman, Yogyakarta, and nearby areas

Are you ready to be Samiritans?

Let's be part of our collaborative and innovative environment.

We want YOU to make an impact! 🌟