Tenant Relation Supervisor (AEON MALL SENTUL CITY)

PT Aeon Mall Indonesia; Bogor; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading shopping mall developer is seeking a Tenant Relation Supervisor in Bogor to provide strategic leadership to the Tenant Relations team. The role requires a Bachelor’s degree and at least 3 years of experience in tenant relations or shopping mall operations. Key responsibilities include conducting inspections, managing tenant complaints, and ensuring operational compliance. The ideal candidate is proficient in English and willing to work on shifts, including weekends. This position presents an exciting opportunity in a vibrant shopping environment.

Qualifications

• Minimum 3 years of experience in the shopping mall industry, specifically in Tenant Relations.
• Strong knowledge of daily tenant relations and communication practices.
• Proficient in English (both spoken and written).

Responsibilities

• Provide strategic leadership and guidance to the Tenant Relations team.
• Conduct daily inspections of tenant stores to ensure compliance with operational standards.
• Monitor overall mall operations and assist with operational issues.
• Manage tenant-related administrative tasks to support operations.

Skills

Tenant Relations

Communication

Negotiation

Analytical skills

Relationship-building

Financial understanding

Customer satisfaction

Education

Bachelor’s degree in Marketing Communication, Public Relations, Engineering

Job description

Tenant Relation Supervisor (AEON MALL SENTUL CITY)

Bachelor’s degree in Marketing Communication, Public Relations, Engineering, or a related field is preferred.

Minimum 3 years of experience in the shopping mall industry, specifically in Tenant Relations

Experience in shopping mall operations is highly desirable

Strong knowledge of daily tenant relations and communication practices

Capable of supporting tenants in achieving sales targets through effective coordination and communication

Strong analytical skills to assess tenant business issues and implement appropriate solutions.

Good understanding of financial statements and cost control.

Strong communication, negotiation, and relationship-building skills with tenants and business partners.

Proficient in English (both spoken and written)

Must be willing to commute or relocate to Sentul City – Bogor

Willing to work on shift schedules, weekends, and public holidays

Job Description

Provide strategic leadership and guidance to the Tenant Relations team to ensure strict adherence to SOPs while achieving operational and performance targets.

Ensure a positive and professional image of mall management by conducting daily inspections of tenant stores, including physical conditions (storefront, hygiene, merchandise arrangement, promotional displays) and store activities (opening and closing hours, stock opname, etc.), in line with AEON Mall’s operational standards and vision.

Conduct regular checks to ensure tenant store operations comply with applicable regulations and coordinate proactively with tenants in case of non-compliance.

Monitor overall mall operational areas on a daily basis to ensure smooth tenant operations and provide assistance when operational issues arise.

Identify, handle, and coordinate tenant complaints with the Tenant Relations team and related departments to ensure effective resolution and continuous improvement.

Monitor and evaluate the completion status of corrective actions related to tenant complaints and ensure proper closure.

Manage tenant-related administrative tasks, including correspondence, documentation, filing, and forms, to support smooth tenant operations and maintain updated sales tenant databases.

Liaise and communicate actively with internal stakeholders within AEON Mall to ensure smooth mall operations and achieve high customer satisfaction.

• How many years' experience do you have as a Tenant Relations Supervisor?
• Which of the following types of qualifications do you have?
• Do you have experience in an administration role?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Tenant Relations Staff?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
• Which of the following languages are you fluent in?
• How would you rate your English language skills?

AEON MALL is a specialist shopping mall developer. Our philosophy of putting the customer first has guided our continuing efforts to create malls that enhance the quality of life, stimulate local economic activity and contribute to community life and culture. AEON MALL cooperates in the building of communities that are exciting, fun to live in and vibrant. We will use our skills to bring new value and attractiveness to communities, society and customers.