Tenant Relation Supervisor

Pengiklan Anonim; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A property management company in Indonesia is seeking an experienced individual to manage tenant relations. Responsibilities include serving as the primary contact for tenants, conducting regular check-ins, and coordinating with internal teams to address tenant needs. The ideal candidate holds a Bachelor's degree in a relevant field and has at least 3 years of experience in tenant relations or property management. This role is located in West Cikarang, West Java.

Qualifications

• Minimum 3 years of experience in tenant relations, property management, customer service, or hospitality.
• Experience in commercial, retail, or residential property operations is an advantage.

Responsibilities

• Serve as the day-to-day contact for all tenant inquiries, requests, and concerns.
• Conduct regular tenant check-ins and site visits to maintain positive relationships.
• Log, track, and resolve tenant complaints and service requests promptly.
• Coordinate with internal teams to address tenant needs.

Skills

Tenant relations

Customer service

Property management

Communication

Education

Bachelor’s degree in Property Management, Business Administration, Hospitality, or related field

Job description

Responsibilities

• Serve as the day-to-day contact for all tenant inquiries, requests, and concerns.
• Conduct regular tenant check-ins and site visits to maintain positive relationships.
• Manage tenant onboarding and move-in/move-out processes.
• Log, track, and resolve tenant complaints and service requests promptly.
• Coordinate with engineering, housekeeping, security, and other internal teams to address tenant needs.
• Monitor service levels and follow up with tenants to ensure issues are fully resolved.

Qualifications

• Bachelor’s degree in Property Management, Business Administration, Hospitality, or related field.
• Min 3 years of experience in tenant relations, property management, customer service, or hospitality.
• Experience in commercial, retail, or residential property operations is an advantage.

West Cikarang, West Java, ID