Technical Operations Manager ( IOT & Saas)

Cartrack Technologies Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading telematics company in Indonesia is seeking a Technical Operations Manager to drive operational plans and manage technical issues. Ideal candidates should have at least 5 years of experience, a degree in Engineering, and a strong understanding of IoT. Join a dynamic team focused on innovation and efficiency in a rapidly growing SaaS environment with opportunities for career advancement.

Qualifications

• Minimum of 5 years experience in a relevant role.
• Experience in managing and growing a team.
• Hands-on and a can-do attitude.

Responsibilities

• Drive the operational plan and oversee daily operations.
• Monitor productivity and ensure all requests are handled promptly.
• Analyze industry trends and provide feedback for product improvement.

Skills

Leadership

Communication

Problem-solving

Analytical skills

Technical experience

IoT understanding

Education

Bachelor Degree in Engineering

Job description

Technical Operations Manager ( IOT & Saas)

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Application Support Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Drive the operational plan, oversee day-to-day operation activities such as manpower deployment and contingency management.
• Monitor and ensure productivity is achieved in the department.
• Monitor the OTRS ticketing system daily to ensure all incoming requests are tracked, handled promptly, and escalated to Level 2 support where necessary, with timely follow-up until resolution.
• Pro-actively monitor the health status of all products, identify exceptional cases, and initiate and prioritize the repair process when required.
• Recommend enhancements to improve systems performance.
• Analyze and identify industry trends and customer needs and provide feedback to improve the feasibility of new product development.
• Manage and solve technical issues faced by customers.
• Establish end-to-end service delivery for projects.
• Provide products and systems training to internal employees and customers when required.
• Review and approve all vendor services and related costs ensuring costs are being properly managed.

Qualifications

• Bachelor Degree in Engineering with strong electronics / technical experience.
• Minimum of 5 years experience in the role and experience in managing and growing a team.
• Experience in Telematics industry or familiar with SaaS platform is an added advantage.
• Proven track record in incident and troubleshooting management.
• Good leadership and people management skills and ability to work under pressure.
• Good understanding about IoT is a must.
• Excellent communication and interpersonal skills.
• Hands-on and a can-do attitude.
• Technically independent with good initiative.
• Strong analytical and problem-solving skills with an out-of-box approach in providing solutions.

PT Cartrack South East Asia is part of Cartrack Holdings Ltd., a global telematics company that operates in 23 countries. We provide a comprehensive fleet management system that includes real-time GPS tracking and data analytics. We develop our integrated Software-as-a-Service (SaaS) platform and manufacture our best-quality IoT devices internally.

In Indonesia, we have a head office in Jakarta and a branch office in Surabaya. As our business grows fast, we also place our representatives in several other areas in Indonesia. Joining our team, you will work in a multinational, dynamic, and positive environment, with career advancement opportunities both locally and regionally.